LEAD MEDICAL SUPPORT ASSISTANT

Major duties

• Ensures that all clinic administrative requirements are completed accurately - in a timely manner and are meeting established standards
• Performs check on work in progress or spot check work not requiring review (filing) and review completed work to verify the supervisor's instruction on work sequence - procedures - methods and deadlines have been met
• Performs audits upon supervisory request
• Provides on-the-job orientation and training to new employees and assures that current employee's are up-to-date on all procedural requirements and changes
• Informs the supervisor of performance - progress - need for additional training or any problems encountered with employees
• Develops and implements controls within the clinic setting and resolves problems as they occur - whenever possible
• Makes informative suggestions concerning personnel promotions - reassignments or recognition of outstanding performance and contributions
• Contacts Veterans as appropriate to ensure optimal customer service regarding scheduling needs - or as needed by the Service Chief
• Maintains clinic schedules - cancellations and other changes as requested by clinic providers and/or the supervisor
• Reschedules as necessary and assures that clinic activity flows at a steady pace
• Keeps the Supervisor informed of all scheduling/cancellation problems
• Evaluates and implements new policies and procedures pertinent to the duties of the staff
• Establishes work priorities and ensures deadlines are met
• Covers for Supervisory MSA during scheduled and unscheduled absences and acts as an assistant to the Supervisory MSA for completing of MSA scheduling - time keeping - certification of MSA competencies - as well as preparation of reports and audits and committee actions

Qualifications

• A thorough knowledge of pertinent laws - regulations and local policies regarding entitlement for care in the clinics is required
• Knowledgeable of Medical Care Cost Recovery requirements and assures that all insurance information - as well as other demographic information - is updated at each visit
• Explain to Veterans and staff the importance of MCCR activities
• High level of skill to schedules outpatient clinic appointments using Veterans Health Information Systems and Technology Architecture (VistA) scheduling options
• Follows nationally/local established business rules to schedule appointments for Veterans
• Completes the mandatory national and local training requirements for the outpatient scheduling process
• Ability to understand and utilize Microsoft Word and Excel as well as Outlook - CPRS and VistA at a minimum