Lead Medical Support Assistant
Summary
Serves as the Lead Medical Support Assistant at the VA Northern California Health Care System - Benefits and Data Management Service.
About the Role
Incumbent is responsible for daily workload assessments - assigning work - and assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provide support across interdisciplinary settings.
Responsibilities
- Evaluates training records and determines training needs of MSAs to provide support across interdisciplinary settings.
- Provides staff development and training.
- Manages staffing requirements and adjusts the flow of work to meet team and patient needs.
- Coordinates Advanced MSA assignments and workflow in an interdisciplinary unit.
- Ensures accurate and timely scheduling of appointments.
- Provides guidance to staff members, including changes in policies and procedures.
- Maintains employee work schedules.
- Acts as a liaison among MSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflicts.
Requirements
- One year of experience equivalent to the [GS-6] grade level.
- Demonstrated knowledge - skills - and abilities:
- Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics - specialties - and/or community.
- Communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff.
- Utilizing numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
- Organizing work - setting priorities - and delegating tasks/responsibilities in order to meet deadlines.
- Providing staff development and training.
- Managing staffing requirements - managing workflow priorities - and adjusting the flow of work to meet team and patient needs.
Qualifications
- Education: High school diploma - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of Education.
- Certification: None required.
- English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005 - Part II - Chapter 3 - Section A - paragraph 3.j.
- May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).
- Grade Determinations: Lead Medical Support Assistant - GS-7.
Benefits
This position includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.
Pay
The full performance level of this vacancy is GS-7. The actual grade at which an applicant may be selected for this vacancy is GS-7.
Schedule
M-F - 8:00 am to 4:30 pm.
Physical Requirements
See VA Directive and Handbook 5019.
VA Careers - Medical Support Assistant
The Lead Medical Support Assistant (MSA) will perform administrative support duties that may be performed in a Clinic Based Outpatient Clinic (CBOC) - Call Center - Inpatient Clinic - or Outpatient Clinic.
Relocation/Recruitment Incentives
Not Authorized.
Permanent Change of Station (PCS)
Not Authorized.