Lead Medical Assistant - Littleton, NH

About the Role

As a Lead Medical Assistant at our Littleton, New Hampshire urgent care clinic, you will play a pivotal role in supporting the clinic’s daily operations while providing clinical leadership and guidance to the medical assistant team. This is a dual-role position: in addition to lead responsibilities, you will remain an active member of the clinical team, working scheduled clinical shifts alongside your peers and supporting high-quality patient care.

Responsibilities

• Oversee and optimize daily clinic operations to ensure efficient and effective patient care.
• Assist with scheduling operations for the clinic, ensuring optimal utilization of resources and staff to meet patient needs.
• Collaborate with healthcare providers and support staff to maintain a high standard of patient service.
• Enforce clinic policies and procedures to ensure compliance with regulatory standards.
• Act as the point of contact for any patient feedback, working with the Medical Leadership team to address concerns.
• Place and manage orders for medical supplies, equipment, and other necessary materials in a timely and cost-effective manner.
• Coordinate with the finance department to track expenses related to supplies and ensure adherence to the budget.
• Recruit, train, supervise, and engage clinic staff, fostering a positive and collaborative work environment.
• Support performance evaluations and provide ongoing feedback to enhance staff development.
• Foster teamwork and effective communication among all clinic team members.
• Collaborate with the Practice Manager and Regional Leadership team to contribute to the development and execution of strategic initiatives.
• Analyze market trends and competitive landscape to identify growth opportunities.
• Implement strategies to enhance the clinic's market presence and community engagement.
• Monitor and maintain compliance with quality standards, regulatory requirements, and accreditation criteria.
• Implement quality improvement initiatives to enhance patient outcomes and satisfaction.
• Partner with your Regional Leadership along with corporate resources to ensure effective communication and goal alignment.

Requirements

• Certified or registered Medical Assistant (CMA/RMA).
• Demonstrated ability to mentor, support, and positively influence a clinical team.
• Demonstrated experience in a lead or supervisory capacity within a healthcare setting.
• Ability to work independently, possess initiative, and drive results.
• Strong written and verbal communication skills, with the ability to collaborate across the organization.
• Familiarity with medical terminology, clinical workflows, and patient care practices.
• Experience with Microsoft Office, specifically SharePoint, Word, and Excel.
• Availability to work in clinic Monday through Friday with rotating on-call for weekends and flexibility to support opening and closing of clinic regularly.

Preferred Qualifications

• Previous lead, supervisory, or mentoring experience.
• Experience supporting onboarding and training of clinical staff.
• Experience with inventory management, clinic inspections, or quality initiatives.
• Experience with When to Work, Clockwise, ADP, and Envi.

Benefits

• Urgent care services at no cost to our team members and their families.
• Extensive benefit offerings including health, dental, and vision coverage.
• Company paid short-term disability, and optional pet insurance.
• 401k match after one year of service.
• Access to primary care (depending on location).
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Employer rewards and access to discounts on services and products such as hotels, travel, entertainment, restaurants, and more.