Lead Medical Assistant - Family Practice

Position Highlights

Full-Time, 40 hours/week
Office Hours: Monday-Friday, hours vary
Location: Aurora, IL
Travel: As needed.
Benefits: Comprehensive medical, dental, and vision benefits; employer provided life and disability insurance; $5,250 tuition reimbursement per year; immediate 401(k) match; 40 hours paid volunteer time off; culture committed to community engagement and social impact; up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Responsibilities

• Provides direct clinical support to providers, including rooming patients, assisting with procedures, and completing clinical tasks
• Serves as a resource for Medical Assistants, offering guidance, direction, and support
• Supports efficient patient flow and helps maintain an organized clinical environment
• Coordinates day-to-day activities within the care team to ensure smooth clinic operations
• Directly supports providers while leading day-to-day clinical workflows
• Coaches Medical Assistants (MAs) and drives accountability to performance standards
• Serves as a key resource for both your team and clinic leadership
• Maintains adherence to clinical protocols, safety standards, and documentation requirements
• Collaborates with providers, clinic leadership, and front desk staff to support a cohesive patient experience
• Communicates effectively across teams and escalates issues as appropriate
• Supports implementation of workflow improvements and organizational initiatives
• Supports management of in-basket work, prior authorizations, referrals, and general patient communications to ensure timely completion
• Aids in phone support and coordination of patient access needs, in partnership with clinic leadership
• Assists with patient outreach, including scheduling follow-ups and preparing patient communications as needed
• Reviews reports and workflows to ensure processes are being followed and operational expectations are met
• Ensures co-pays are compliantly collected and cash handling processes are followed, including reconciliation and deposits
• Conducts routine walk-throughs of the clinic to ensure a clean, safe, and compliant environment, including monitoring for expired medications and proper disposal practices
• Maintains adherence to regulatory and compliance requirements, including ensuring required certifications are current
• Maintains clinic support functions such as transportation and housekeeping as applicable
• Aids in team scheduling and coordination, including input on staffing needs, overtime, and time-off requests
• Collaborates with clinic leadership and administrative teams on operational planning and execution

Qualifications & Experience

• High School diploma or GED and a graduate of an accredited Medical Assistant or Paramedic program required
• Certified or registered preferred but not necessary
• CPR Certification required
• A minimum of 2 years MA/CMA experience preferably in the medical field