Lead Certified Medical Assistant - Family Practice

Responsibilities

• Provides direct clinical support to providers, including rooming patients, assisting with procedures, and completing clinical tasks.
• Serves as a resource for Medical Assistants, offering guidance, direction, and support.
• Supports efficient patient flow and helps maintain an organized clinical environment.
• Collaborates with providers, clinic leadership, and front desk staff to support a cohesive patient experience.
• Communicates effectively across teams and escalates issues as appropriate.
• Supports implementation of workflow improvements and organizational initiatives.
• Assists with phone support and coordination of patient access needs, in partnership with clinic leadership.
• Assists with team scheduling and coordination, including input on staffing needs, overtime, and time-off requests.

Qualifications

• Certified or Registered preferred but not necessary.
• CPR Certification required.
• A minimum of 2 years MA/CMA experience preferably in the medical field.
• Experienced in staff roles with a history of good performance.
• Experience with Epic or similar EHR preferred.
• A High School diploma or GED and a graduate of an accredited Medical Assistant or Paramedic program required.
• Leadership skills.
• Multi-tasking, Time management, Team work.
• Medical terminology.
• Able to provide accurate and sufficient charting/messages.
• Able to listen, provide direction, relay information in a professional manner that is appropriate to audience and respond to questions within scope of his/her knowledge as well as being open to constructive criticism.
• Able to work full time and flexibility to work varying hours.
• Able to work multiple positions for the specific department i.e. phones, scheduling of appointments, rooming, procedures.
• Conveys a warm, caring and approachable demeanor.
• Displays unconditional respect toward others.
• Able to sense others feelings and perspectives.
• Must be able to get along with others, be a team player, accept feedback from others, and be able to follow work rules.

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Pay

• The compensation for this role includes a base pay range of $18.00-26.45 based on certification, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity.
• Additional compensation may be available through shift differentials, bonuses, and other incentives.
• Base pay is only a portion of the total rewards package.