Lead MDM Engineer

The Role

We're looking for a Lead MDM Engineer to own and drive the strategy, automation, and day-to-day management of our endpoint fleet across Windows and macOS platforms. You will be a senior member of the team responsible for building and maintaining the "Zero Touch" device experience for every SolarWinds employee.

This isn't a break-fix role. You'll be engineering the platform that makes laptops just work — from unboxing to retirement. You'll partner closely with the Director of User Experience, the Global Helpdesk, and IT leadership to keep our endpoints secure, compliant, and frictionless.

Responsibilities

• Endpoint Management & Strategy
• Own and mature our Microsoft Intune environment — Autopilot profiles, compliance policies, configuration profiles, Autopatch rings, and Conditional Access integration via Entra ID.
• Own and mature our JAMF Pro environment — automated enrollment (DEP/ABM), Self Service policies, JAMF Connect, scripting, and smart/static group management.
• Architect and maintain the Intune + JAMF integration (JAMF as Management Authority, Intune as Compliance Authority) to enforce a single security posture across platforms.
• Design, test, and deploy Zero Touch provisioning workflows for both Windows (Autopilot) and macOS (DEP/ABM + JAMF) so new hires are productive from day one.
• Security & Compliance
• Build and enforce device compliance policies aligned with security requirements — encryption, OS currency, antivirus status, Conditional Access gating.
• Partner with Our Security Teams to remediate endpoint vulnerabilities, deploy emergency patches, and manage security agent deployments (SentinelOne, Microsoft Defender).
• Manage Endpoint Privilege Management (Admin By Request) policies and Intune RBAC roles.
• Support audit and compliance requirements by maintaining clean device inventories and accurate reporting.
• Lifecycle & Operations
• Manage full device lifecycle: enrollment → provisioning → patching → compliance monitoring → retirement/wipe.
• Maintain and improve application packaging and deployment pipelines for both platforms.
• Handle Tier 3 escalations from the Global Helpdesk related to MDM, device provisioning, and platform issues.
• Develop and maintain Knowledge Base articles and runbooks to enable Helpdesk shift-left on common MDM issues.
• Automation & Continuous Improvement
• Write and maintain PowerShell and Bash/Shell scripts to automate device management tasks, reporting, and remediation.
• Build dashboards and reporting (e.g., compliance rates, enrollment success, OS version distribution, patch status) to track fleet health.
• Identify opportunities to reduce ticket volume through proactive policy, self-healing scripts, and improved self-service options.
• Contribute to sprint-based project work (MDM team runs Jira sprints) for platform improvements and security initiatives.

Qualifications

• 5+ years of hands-on experience managing endpoints at scale in a corporate environment.
• Deep expertise in Microsoft Intune — Autopilot, compliance policies, configuration profiles, Autopatch, Conditional Access, Entra ID integration.
• Deep expertise in JAMF Pro — DEP enrollment, Self Service, JAMF Connect, configuration profiles, smart groups, scripting (Bash/Shell).
• Strong understanding of Apple Business Manager (ABM) and the Apple device lifecycle.
• Solid experience with Windows 10/11 and macOS administration and troubleshooting.
• Proficiency scripting in PowerShell and Bash/Shell for automation and reporting.
• Understanding of Entra ID (Azure AD), Conditional Access, and modern identity-driven security models.
• Familiarity with endpoint security tooling — EDR, privilege management, encryption enforcement.
• Strong documentation habits — you write the KB article before someone asks.
• Relevant certifications: Microsoft Certified (Intune/Endpoint Manager), JAMF 200/300/370, Apple Certified.