MDM Operations Lead

Roles & Responsibilities

• Serve as the primary execution lead for the enterprise MDM roadmap, translating strategic priorities into actionable plans and deliverables.
• Partner with business stakeholders (Finance, Supply Chain, Commercial, Legal, DT) to gather requirements and drive alignment across Customer, Supplier, and Legal Entity master data domains.
• Leadership of the MDM Program Management office, including intake, prioritization, orchestration, reporting and change management.
• Champion change management efforts through inclusion of communications, training coordination, and adoption monitoring.
• Create cross-functional work-streams to coordinate milestones, dependencies, and risks to ensure prompt delivery of MDM initiatives.
• Design, implement and continuously improve MDM governance, operating models, and business processes with support from MDM Leader.
• Work closely with Digital Technology to support implementation, integration, and optimization of the enterprise MDM platform.
• Develop and maintain program reporting, KPIs, and executive-ready updates.
• Identify issues and risks proactively and escalate with recommended options.
• Support vendor coordination and contribute to ensuring accountability for delivery and outcomes.
• Contribute to building reusable documentation, playbooks, and knowledge assets to support scalability and continuity.

Qualifications

• 7–10 years of experience in data, operations, digital technology, finance, or related enabling functions.
• 3 years of experience in Master Data Management and strong understanding of master data concepts, data governance, and business/technology alignment.
• Demonstrated experience leading complex, cross-functional programs or initiatives.
• Experience working in large, matrixed organizations with multiple stakeholders.
• Excellent communication skills with the ability to synthesize complex topics for executive audiences.

Desired Characteristics

• Experience with ERP, enterprise systems, or master data tools such as SAP, Oracle, Hyperion, Informatica, or Reltio.
• Strong problem-solving skills and comfort operating in ambiguous, evolving environments.
• Structured thinker with strong program management and prioritization capabilities.
• Influencer who can build trust and momentum without formal authority.
• Passion for data quality, operational excellence, and business impact.