MDM Operations Lead

Roles & Responsibilities

Serve as the primary execution lead for the enterprise MDM roadmap, translating strategic priorities into actionable plans and deliverables.

Partner with business stakeholders (Finance, Supply Chain, Commercial, Legal, DT) to gather requirements and drive alignment across Customer, Supplier, and Legal Entity master data domains.

Leadership of the MDM Program Management office, including intake, prioritization, orchestration, reporting and change management.

Cheerlead change management efforts through inclusion of communications, training coordination, and adoption monitoring.

Create cross-functional work-streams to coordinate milestones, dependencies, and risks to ensure prompt delivery of MDM initiatives.

Design, implement and continuously improve MDM governance, operating models, and business processes with support from MDM Leader.

Work closely with Digital Technology to support implementation, integration, and optimization of the enterprise MDM platform.

Develop and maintain program reporting, KPIs, and executive-ready updates.

Identify issues and risks proactively and escalate with recommended options.

Support vendor coordination and contribute to ensuring accountability for delivery and outcomes.

Contribute to building reusable documentation, playbooks, and knowledge assets to support scalability and continuity.

Qualifications

• 7–10 years of experience in data, operations, digital technology, finance, or related enabling functions.
• 3 years of experience in Master Data Management and strong understanding of master data concepts, data governance, and business/technology alignment.
• Demonstrated experience leading complex, cross-functional programs or initiatives.
• Experience working in large, matrixed organizations with multiple stakeholders.
• Excellent communication skills with the ability to synthesize complex topics for executive audiences.

Desired Characteristics

• Experience with ERP, enterprise systems, or master data tools such as SAP, Oracle, Hyperion, Informatica, or Reltio.
• Strong problem-solving skills and comfort operating in ambiguous, evolving environments.
• Structured thinker with strong program management and prioritization capabilities.
• Influencer who can build trust and momentum without formal authority.
• Passion for data quality, operational excellence, and business impact.