MDM Engineer
About the role
This role focuses on mobile device management, troubleshooting iOS and Android devices, supporting end users, and working with infrastructure and operations teams to identify and resolve issues.
Responsibilities
- Supporting large-scale production environments and enterprise mobile technologies
- Supporting mobility technologies in a global enterprise environment
- Working with infrastructure operations supporting Mobile Device Management (MDM)
- Understanding iOS and Android operating systems
- Supporting enterprise mobile device management and device lifecycle support
- Tracing mobile devices and backend infrastructure issues
- Analyzing device and infrastructure logs to identify root cause
- Understanding large-scale enterprise networking concepts
- Supporting application downloads, activations, and mobile application usage
- Sets up new user accounts and mobile devices
Requirements
- 5+ years of technical support experience in a large-scale production operations environment
- Experience supporting mobility technologies in a global enterprise environment
- Strong understanding of iOS and Android operating systems
- Knowledge of enterprise mobile device management and device lifecycle support
- Experience troubleshooting mobile devices and backend infrastructure issues
- Ability to analyze device and infrastructure logs to identify root cause
- Experience working directly with end users to resolve technical issues
- Experience setting up new user accounts and mobile devices
Top Skills
- Experience with infrastructure operations supporting Mobile Device Management (MDM)
- Strong understanding of iOS and Android operating systems
- Knowledge of enterprise mobile device management and device lifecycle support
- Experience troubleshooting mobile devices and backend infrastructure issues
- Ability to analyze device and infrastructure logs to identify root cause
- Understanding large-scale enterprise networking concepts
- Experience working directly with end users to resolve technical issues
- Experience setting up new user accounts and mobile devices
Pay and Benefits
The pay range for this position is $60.00 - $65.00/hr. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave).
Job Type & Location
This is a Contract position based out of Charlotte, NC. It is a hybrid position with 3 days of onsite work per week.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
About TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.