Lead Massage Therapist

About the role

As a Lead Massage Therapist at Westgate Park City Resort & Spa, you will support the leadership standard in the spa by providing outstanding customer service to guests and fellow team members. You will function in a supervisory role to assist with technician training and scheduling, act as a support for the front desk area, and support the spa director with various projects.

What You'll Do

• Maintain quality control with service protocol
• Assist with product cost containment and inventory ordering
• Enhance and support the service philosophy of Serenity Spa by maintaining a positive, leadership attitude
• Demonstrate Westgate's core values of Passion, Integrity, and Work Ethic in every interaction
• Set excellent customer service and professional work examples for all team members
• Use and emphasize spa vocabulary, professional standards, and attention to quality, consistency, and detail
• Maintain confidentiality in all personnel matters
• Facilitate understanding, appreciation and compliance with all health and sanitation laws and rules
• Oversee training and developing of technical team, ensuring thorough product knowledge, quality control skills, acceptable time management, proper aesthetic standards, sanitation and safety, and exceptional customer service
• Stay abreast of emerging products, treatments, and trends in the Spa industry
• Be flexible with schedule to accommodate emergencies that may arise
• Oversee the scheduling of guest appointments and massage therapist schedules as needed, including shift coverage for vacations and day of emergency coverage
• Balance the massage therapist's schedules before pre-shift of each shift
• Meet one on one with massage therapists to discuss goals, concerns and to touch base
• Assist guests with any complaints professionally and courteously, ensuring complete guest satisfaction as needed
• Track inventory and place orders in a timely manner to keep department in stock of all products needed
• Learn ordering, payroll and other managerial duties necessary if manager is unavailable
• Act as Manager on Duty when manager is not in the spa

Qualifications

• 1-year experience in spa environment
• Massage Therapist as required by the Department of Professional Licensing
• Retail/business understanding, including time management, self-motivation, conflict resolution and problem-solving abilities
• Strong organizational skills and basic computer skills
• Professional appearance and demeanor
• Commitment to quality customer service
• Full-time, flexible schedule necessary with workdays determined by business needs
• Willingness to commit to 10 hours per week performing lead duties
• Excellent attendance required
• Team player, detail-oriented and able to multi-task
• Ability to communicate in a high-stress situation

Pay

28% Commission, Auto Gratuity of 20% (Per Service) Plus hourly rate of $8.50. $19.00/hour while doing Lead work.

Benefits

• Highly Discounted Epic Locals Ski Pass, While Supplies Last
• FREE Ski, Snowboard and Mountain Bike Equipment Rentals
• FREE Garage Parking
• $2.00 Meals in Team Member Breakroom
• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members' Dependents After 1 Year of Service
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact