Lead LMS Administrator

We are seeking a Lead LMS Administrator to support our North American manufacturing operations.

Responsibilities

• Serve as the Lead LMS Administrator for Cornerstone LMS in North America
• Provide technical support and troubleshooting for Manufacturing and Health & Safety LMS Administrators
• Act as the primary point of contact for LMS Administrators across North American manufacturing sites
• Review, update, and create SOPs, user guides, and training documentation
• Facilitate train-the-trainer sessions and support LMS Administrator development
• Support Articulate 360 (Rise & Storyline) users with training and troubleshooting
• Help manage mandatory training assignments, completions, and reporting for employees
• Monitor training access and completion metrics and develop reporting processes
• Support Badge Attendance App/Event Tracker activities and LMS integrations
• Partner with ICT teams to resolve LMS system issues and enhancements

Requirements

• Experience administering Learning Management Systems (Cornerstone preferred)
• Experience with Articulate 360 (Rise & Storyline)
• Strong project management, organizational, and problem-solving skills
• Excellent written and verbal communication skills
• Ability to work independently and collaborate with diverse teams
• Strong customer service mindset with the ability to train and support users

Preferred Skills

• Bachelor's degree
• Experience creating SOPs, user guides, and training materials
• Experience delivering train-the-trainer sessions
• Familiarity with Learning Experience Platforms (LXP), such as EdCast
• Experience supporting LMS environments within manufacturing, training, or corporate learning organizations
• Quick learner with strong technical aptitude
• Comfortable supporting and training users with varying levels of LMS knowledge
• Self-motivated and able to manage multiple priorities