LMS Administrator

About the role

Owns LMS management, including partnering with LMS vendors on day-to-day operations such as system design, set-up, and ongoing process/system updates. Maintains and manages Interstate's LMS platform with daily/weekly updates, evaluation, and testing. Uploads and updates courseware, curricula, training assignments, and rules within the LMS.

Responsibilities

• Stays up-to-date on industry and LMS updates and capabilities, including the integration of AI, mobile devices, and other technology.
• Troubleshoots and resolves LMS questions and issues for internal and external customers, providing efficient solutions to edge cases.
• Builds and utilizes LMS reporting capabilities, including custom reports to support development initiatives.
• Manages the user pool, including profiles and access privileges.
• Coordinates class registrations and completions, maintaining an accurate view of scheduled sessions.
• Integrates third-party vendor materials into the LMS.
• Supports learners' use of the system, responding to issues with exceptional customer service.
• Updates and maintains the learner FAQ.
• Maintains a proactive win-win relationship with the LMS provider and other third-party vendors, initiating regular conference calls as appropriate.
• Creates and improves upon LMS processes, thoroughly documenting and maintaining them for team continuity.
• Manages classroom logistics, including room reservations and setup, food, sign-in sheets, name tents, and materials printing for all live classes.
• Oversees administrative tasks and processes for the Learning and Development team, including supporting L&D partners and managers with workshop preparation and setup.
• Manages permissions and use of training rooms at the Support Center.
• Orders materials from internal and external vendors, working with the mailroom to print materials and refresh supplies.
• Maintains and organizes the training closet.
• Works with accounting, Interstate admins, and outside vendors for cost allocation and accurate, on-time billing.
• Communicates with the building and facilities team for needs outside the L&D team facilities.
• Assists the Manager with special projects as needed.