Lead Learning Consultant - Electronic Health Records (EHR) Experience

About the role

The Lead Learning Consultant will support Federal customers in the largest electronic health record modernization effort. This role involves facilitating and delivering engaging training programs tailored to client needs and business objectives.

Responsibilities

• Facilitate training sessions for clients, delivering product knowledge and best practices tailored to their unique environment.
• Design and deliver training programs, including "train-the-trainer" sessions.
• Conduct both in-person and virtual training across various skill levels for a range of business needs including deployment, go live or across lines of business.
• Serve as a primary point of contact during client training engagements, addressing questions, resolving concerns, and ensuring client satisfaction.
• Work with cross-functional teams to align training with organizational goals.
• Support learning and change management strategies within the organization.
• Assess learners’ needs and adapt instructional methodologies to accommodate different learning styles and skill levels.
• Support learning and change management strategies within the organization.
• Provide ongoing support and guidance to clients throughout the learning process to ensure a positive and productive experience.
• Assess and provide feedback to trainers to improve performance.
• Collaborate with SMEs to develop training resources for emerging needs.
• Analyze performance data and feedback to assess training effectiveness.

Qualifications

• Minimum of a Bachelor's Degree in Learning and Development, Business, Management, Healthcare Administration, or related field.
• 6+ years in training or learning development.
• Experience developing training programs, needs analysis, and performance assessment.
• Experience working with cross-functional teams.
• U.S. citizen and able to obtain a Public Trust clearance once hired.
• Knowledge of the use of Microsoft Office Products and related applications.
• Able to travel to customer sites, if required, up to 100%.
• Able to work irregular hours as needed and allowed by local regulations.