Lead IT Systems Engineer

About Our Client

The organization operates a client experience platform tailored for appointment-based, self-care businesses such as salons, spas, medspas, and barbershops. It addresses the unique challenges faced in managing client interactions and business operations within this sector, aiming to modernize and simplify these processes.

About the Opportunity

The LEAD IT SYSTEMS ENGINEER role involves leading the modernization and scaling of the corporate technology function. This position is responsible for owning the corporate IT environment, improving operational systems, and establishing scalable, automated processes. The role is critical for enhancing overall employee technology experience, security, and operational resilience while shaping the future IT roadmap and capabilities.

Responsibilities

• Serve as the senior technical owner of systems, applications, endpoints, identity infrastructure, and employee technology experience.
• Assess and improve existing systems, processes, and controls to build a proactive, scalable IT operating model.
• Lead modernization efforts including applications, integrations, workflows, self-service, and AI-enabled solutions.
• Enhance lifecycle management processes such as onboarding, offboarding, provisioning, access governance, and device management.
• Establish documentation, metrics, service expectations, and support practices to improve service delivery.
• Act as an escalation point for complex technical issues and drive root-cause resolution.
• Collaborate with cross-functional leaders on technology, compliance, access, continuity, and operational priorities.
• Manage vendors and technology partners and contribute to defining IT strategy, team structure, and investment priorities.

Requirements

• Over 10 years of progressive experience in corporate IT, enterprise technology, IT operations, or related fields.
• Experience in SaaS or high-growth technology environments with adaptability to evolving organizational needs.
• Strong expertise in identity and access management, endpoint management, SaaS administration, asset lifecycle management, and IT service delivery.
• Ability to balance hands-on technical work with leadership, mentorship, and strategic planning.
• Proven success leading complex IT initiatives through implementation and operationalization.
• Experience developing standards, controls, documentation, metrics, integrations, self-service workflows, and AI-enabled capabilities.
• Strong business judgment and ability to influence senior stakeholders and partner across various business functions.
• Preferred bachelor's degree in IT, Computer Science, Information Systems, or equivalent experience; vendor management and spend optimization experience is a plus.

Pay Range and Compensation Package

For candidates in NYC, SF Bay Area, and Seattle, the base salary range is $150,000 to $177,000 per year.For other U.S. locations, the base salary range is $136,000 to $160,000 per year.This role may be eligible for a variable compensation program.Final compensation depends on experience, location, and leveling.