Lead IT Engineer

About The Role

Flow is seeking an experienced Lead IT Engineer — Properties & Hospitality to own the systems configuration, platform integration, and commissioning layer across its growing residential and hospitality portfolio.

Responsibilities

• Video Management & Surveillance Systems:
  • Work alongside the Sr. IT Field Technician on camera deployments — while they handle mounting and cabling, configure the VMS, program recording schedules, motion detection rules, and alert configurations.
  • Map and name all cameras within the VMS following Flow's naming conventions; maintain accurate camera inventories across the portfolio.
  • Integrate VMS with access control platforms where applicable — door event triggers, alarm linkages, and unified monitoring views.
  • Commission newly deployed camera systems jointly with the Sr. IT Field Technician — validate connectivity, image quality, recording function, and coverage against site specifications.
  • Diagnose and resolve VMS software issues, stream failures, and recording gaps; loop in the Sr. IT Field Technician on any hardware-layer faults identified during troubleshooting.
• Access Control Systems:
  • Configure and administer electronic access control platforms across all properties — access groups, time zones, door schedules, and credential assignments; coordinate with the Sr. IT Field Technician on concurrent hardware work at the same sites.
  • Manage credential lifecycle across the portfolio — issuance, modification, suspension, and removal for residents, staff, and vendors.
  • Program and commission intercom and visitor management systems — tenant directory configuration, video intercom setup, and remote access provisioning.
  • Configure integrations between access control platforms and property management systems — automated credential sync, move-in/move-out workflows, and visitor management.
  • Diagnose and resolve access control software issues and credential conflicts; engage the Sr. IT Field Technician on door hardware or wiring faults.
• Network Systems:
  • Configure and administer the enterprise wireless management platform across all properties — AP provisioning, network templates, client monitoring, and performance optimization.
  • Configure and maintain network segmentation — ensuring cameras, access control, AV, guest, staff, and management networks are properly isolated per Flow's standards.
  • Diagnose and resolve network configuration issues and connectivity failures; escalate physical layer issues to the Sr. IT Field Technician.
• AV Systems:
  • Configure and support property management system platforms at applicable hospitality properties — user account management, system configuration, and day-to-day operational support for property staff.
  • Configure and maintain integrations between the PMS and other property systems — access control credential sync, guest experience platform connections, and reporting integrations.
  • Deploy and configure guest experience platforms — onboarding setup, workflow configuration, staff training, and integration validation.
  • Serve as the primary IT systems resource for property operations staff — resolving hospitality platform issues, training new staff on systems, and escalating to the Head of IT when needed.
• Hospitality & Property Management Technology:
  • Administer and support property management system platforms at applicable hospitality properties — user account management, system configuration, and day-to-day operational support for property staff.
  • Configure and maintain integrations between the PMS and other property systems — access control credential sync, guest experience platform connections, and reporting integrations.
  • Deploy and configure guest experience platforms — onboarding setup, workflow configuration, staff training, and integration validation.
  • Serve as the primary IT systems resource for property operations staff — resolving hospitality platform issues, training new staff on systems, and escalating to the Head of IT when needed.
• New Property Deployment & Takeovers:
  • Work closely with the Sr. IT Field Technician across all new property deployments — while they lead physical infrastructure buildout, drive systems configuration, platform setup, and integration work in parallel.
  • Conduct systems-layer due diligence at new properties — audit existing platform configurations, document software versions and licensing, and identify gaps against Flow's standard.
  • Ensure all platforms are fully configured, integrated, and validated before any new property goes live; coordinate directly with the Sr. IT Field Technician to align timing across physical and systems workstreams.
  • Produce complete systems documentation at go-live — platform configurations, integration maps, credential structures, and user access inventories for every new property.
• Endpoint & Identity Systems— Property Staff:
  • Manage device enrollment and MDM policy application for property staff endpoints — ensuring all devices meet Flow's configuration baseline at onboarding.
  • Administer Google Workspace accounts for property staff — provisioning, group membership, and access revocation in coordination with HR and the Head of IT.
  • Support property staff onboarding from a systems perspective — account setup, device configuration, and system orientation on their first day.
  • Resolve property staff IT support issues beyond Tier 1; loop in the Sr. IT Field Technician on hardware issues and escalate systems-level issues to the Head of IT as needed.

Required Qualifications

• 6+ years of experience in property technology, hospitality IT, or multi-site systems administration — with a strong focus on platform configuration and systems integration.
• Hands-on experience configuring and administering enterprise video management systems — camera programming, user access management, recording configuration, and cross-system integration.
• Access control platform administration — credential lifecycle management, access group configuration, door scheduling, and audit reporting at scale.
• Network configuration experience — VLAN assignments, SSID management, firewall rules, and multi-site wireless platform administration.
• Experience configuring and supporting intercom and visitor management systems — tenant directory management and PMS integration.
• AV platform configuration — commercial audio zone programming, digital signage content management, and conference room system setup.
• Experience administering hospitality or property management platforms — PMS configuration, staff training, and integration support.
• Google Workspace administration — account provisioning, group management, and device policy.
• MDM platform experience — device enrollment, policy management, and compliance across Mac and Windows endpoints.
• Comfortable working closely with a field counterpart across simultaneous physical and systems workstreams at active properties.
• Ability to manage multiple concurrent projects across several active properties independently.
• Strong documentation habits — ability to produce clear, accurate technical records for complex multi-system environments.

Preferred Qualifications

• Enterprise VMS administration at scale — multi-server environments, analytics configuration, and access control integration.
• Access control integration with PMS platforms — automated credential sync and move-in/move-out workflow configuration.
• Guest experience platform deployment and integration — PMS connectivity and property staff onboarding.
• Multi-site enterprise wireless platform administration — network template management and portfolio-wide configuration standardization.
• Identity-based wireless authentication — RADIUS integration and device trust policy configuration.
• Experience supporting elevator or building automation system integrations — API configuration and vendor coordination.
• ITSM platform administration — help desk configuration, SLA management, and knowledge base development.
• CompTIA Network+, CCNA, or equivalent networking certification.