Lead IT Engineer

Responsibilities

• Video Management & Surveillance Systems
• Work alongside the Sr. IT Field Technician on camera deployments.
• Configure the VMS, program recording schedules, motion detection rules, and alert configurations.
• Name and map all cameras within the VMS following Flow's naming conventions.
• Maintain accurate camera inventories across the portfolio.
• Commission newly deployed camera systems jointly with the Sr. IT Field Technician — validate connectivity, image quality, recording function, and coverage against site specifications.
• Diagnose and resolve VMS software issues, stream failures, and recording gaps; loop in the Sr. IT Field Technician on any hardware-layer faults identified during troubleshooting.
• Access Control Systems
• Configure and administer electronic access control platforms across all properties — access groups, time zones, door schedules, and credential assignments.
• Manage credential lifecycle across the portfolio — issuance, modification, suspension, and removal for residents, staff, and vendors.
• Program and commission intercom and visitor management systems — tenant directory configuration, video intercom setup, and remote access provisioning.
• Configure integrations between access control platforms and property management systems — automated credential sync, move-in/move-out workflows, and visitor management.
• Diagnose and resolve access control software issues and credential conflicts; engage the Sr. IT Field Technician on door hardware or wiring faults.
• Conduct periodic access audits across the portfolio — identify orphaned credentials, expired access groups, and policy violations; remediate and report to the Head of IT.
• Network Systems
• Configure and administer network infrastructure following architecture and standards set by the Head of IT — VLAN assignments, SSID configurations, firewall rules, and wireless radio settings.
• Administer the enterprise wireless management platform across all properties — AP provisioning, network templates, client monitoring, and performance optimization.
• Configure and maintain network segmentation — ensuring cameras, access control, AV, guest, staff, and management networks are properly isolated per Flow's standards.
• Diagnose and resolve network configuration issues and connectivity failures; escalate physical layer issues to the Sr. IT Field Technician.
• Maintain accurate network documentation for all properties — logical diagrams, VLAN maps, IP allocations, and device inventories.
• AV Systems
• Configure and support property management system platforms at applicable hospitality properties — user account management, system configuration, and day-to-day operational support for property staff.
• Configure and maintain integrations between the PMS and other property systems — access control credential sync, guest experience platform connections, and reporting integrations.
• Deploy and configure guest experience platforms — onboarding setup, workflow configuration, staff training, and integration validation.
• Serve as the primary IT systems resource for property operations staff — resolving hospitality platform issues, training new staff on systems, and escalating to the Head of IT when needed.
• Hospitality & Property Management Technology
• Administer and support property management system platforms at applicable hospitality properties — user account management, system configuration, and day-to-day operational support for property staff.
• Configure and maintain integrations between the PMS and other property systems — access control credential sync, guest experience platform connections, and reporting integrations.
• Deploy and configure guest experience platforms — onboarding setup, workflow configuration, staff training, and integration validation.
• Serve as the primary IT systems resource for property operations staff — resolving hospitality platform issues, training new staff on systems, and escalating to the Head of IT when needed.
• New Property Deployment & Takeovers
• Work closely with the Sr. IT Field Technician across all new property deployments — while they lead physical infrastructure buildout, drive systems configuration, platform setup, and integration work in parallel.
• Conduct systems-layer due diligence at new properties — audit existing platform configurations, document software versions and licensing, and identify gaps against Flow's standard.
• Ensure all platforms are fully configured, integrated, and validated before any new property goes live; coordinate directly with the Sr. IT Field Technician to align timing across physical and systems workstreams.
• Produce complete systems documentation at go-live — platform configurations, integration maps, credential structures, and user access inventories for every new property.
• Endpoint & Identity Systems— Property Staff
• Manage device enrollment and MDM policy application for property staff endpoints — ensuring all devices meet Flow's configuration baseline at onboarding.
• Administer Google Workspace accounts for property staff — provisioning, group membership, and access revocation in coordination with HR and the Head of IT.
• Support property staff onboarding from a systems perspective — account setup, device configuration, and system orientation on their first day.
• Resolve property staff IT support issues beyond Tier 1; loop in the Sr. IT Field Technician on hardware issues and escalate systems-level issues to the Head of IT as needed.

Qualifications

• 6+ years of experience in property technology, hospitality IT, or multi-site systems administration — with a strong focus on platform configuration and systems integration.
• Hands-on experience configuring and administering enterprise video management systems — camera programming, user access management, recording configuration, and cross-system integration.
• Access control platform administration — credential lifecycle management, access group configuration, door scheduling, and audit reporting at scale.
• Network configuration experience — VLAN assignments, SSID management, firewall rules, and multi-site wireless platform administration.
• Experience configuring and supporting intercom and visitor management systems — tenant directory management and PMS integration.
• Average AV platform configuration — commercial audio zone programming, digital signage content management, and conference room system setup.
• Experience administering hospitality or property management platforms — PMS configuration, staff training, and integration support.
• Google Workspace administration — account provisioning, group management, and device policy.
• MDM platform experience — device enrollment, policy management, and compliance across Mac and Windows endpoints.
• Comfortable working closely with a field counterpart across simultaneous physical and systems workstreams at active properties.
• Ability to manage multiple concurrent projects across several active properties independently.
• Strong documentation habits — ability to produce clear, accurate technical records for complex multi-system environments.