Lead, Inside Sales

Communities Served

The Lead, Inside Sales role serves the behavioral healthcare community, focusing on improving access to life-saving treatment.

Responsibilities

• Lead and develop a team of Admissions Coordinators, ensuring high performance across inbound and outbound engagement with prospective clients, families, and referral partners, while maintaining strong service quality and conversion outcomes.
• Oversee hiring, onboarding, coaching, and performance management to build a consistently high-performing inside sales and admissions team.
• Manage scheduling, workload distribution, and operational processes to ensure efficient coverage and responsiveness across high-volume communication channels.
• Drive achievement of key KPIs including admission rates, conversion metrics, patient satisfaction, call quality, and time-to-admission performance.
• Ensure timely, accurate, and compassionate communication with all prospective patients and stakeholders throughout the admissions funnel.
• Partner cross-functionally with internal teams to resolve issues, improve workflows, and ensure smooth handoffs into care programs.
• Develop and refine best practices for admissions and conversion processes, improving consistency, scalability, and overall effectiveness.
• Provide regular reporting and updates to leadership on team performance, operational risks, and improvement opportunities.

Requirements

• 1-4+ years of experience leading or mentoring inside sales, admissions, or high-volume customer-facing teams, with a proven ability to drive performance in fast-paced, metrics-driven environments.
• Strong operational discipline and people leadership skills are essential.
• Experience managing or working with CRM systems such as Salesforce.
• Strong multitasking ability with the capacity to handle high call volume and prioritize effectively under pressure.
• Excellent communication skills with a strong emphasis on empathy, clarity, and customer/patient engagement.
• Comfort working with performance KPIs, service levels, and conversion targets.
• Experience in behavioral health, healthcare, or regulated environments is a plus.
• Familiarity with HIPAA standards and compliance requirements is an advantage.
• Proficiency with Microsoft Office and Google Workspace tools.

Benefits

• Competitive base salary range of $75,000-$85,000 annually
• Performance-based bonus opportunity
• Comprehensive health, dental, and vision insurance
• Paid time off and structured leave policies
• Remote work flexibility
• Employee assistance programs and mental health support resources
• Opportunity to lead a mission-driven team improving access to critical care
• Career growth in a fast-scaling healthcare organization