Inside Sales

About Us

Foundation Building Materials (FBM) is a leading construction materials distribution company that serves the commercial and residential construction markets across North America. With a commitment to innovation, quality, and customer satisfaction, FBM provides a wide range of construction products and services to contractors and builders. Based in California, FBM has more than 7,000 employees and 400+ locations across the United States and Canada. FBM's core values—Safety First, Customer Driven, Valuing Our People, Integrity, and the Pursuit of Excellence—form the foundation for an excellent customer experience recognized across the industry.

Responsibilities

• Maintain professional, courteous communication with customers before, during, and after sales.
• Provide knowledgeable product support and resolve issues efficiently.
• Assist walk-in customers and handle inquiries or complaints promptly.
• Drive profitable sales through effective selling, upselling, and cross-selling.
• Enter orders, pricing, and customer data into systems accurately.
• Respond to orders and quote requests via multiple channels (phone, email, fax, etc.).
• Collaborate with outside sales reps and internal teams to fulfill customer needs.
• Maintain stock levels, organize the showroom, and support physical inventories.
• Schedule and coordinate inbound/outbound deliveries and shipping logistics.
• Negotiate freight rates and manage inventory movement efficiently.
• Operate and balance the cash register and drawer daily using proper procedures.
• Utilize management software for billing, reporting, and project tracking.
• Maintain up-to-date product expertise.
• Manage documentation and order details for large or complex projects.
• Coordinate deliveries with Operations staff.
• Coordinate purchase and delivery of special products, including obtaining pricing specifications and availability.
• Maintain a clean, safe, and organized warehouse environment.
• Follow all safety protocols and OSHA requirements to maintain a safe working environment.
• Use proper lifting techniques and adhere to all driving regulations (e.g., wearing a seatbelt).
• Wear appropriate personal protective equipment, safety shoes, and clothing.
• Attend all required meetings related to sales and company training programs.
• Support company values in the areas of Safety, Customer Focus, Teamwork, Integrity, and being a Company of Choice.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent required.
• 2+ years of inside sales experience (incoming call preferred).
• Excellent verbal communication skills and telephone manner.
• Ability to focus on different tasks and use time efficiently to achieve desired outcomes.
• Familiarity with Windows operating systems.
• Warehouse work experience, including forklift experience/training.

Physical Requirements

• Frequent use of hands and arms for equipment operation, grasping, and manipulation.
• Occasional pushing, pulling, lifting, or carrying approximately 50 lbs. utilizing proper lifting procedures.
• Occasional driving or sitting in a truck, forklift, or other similar equipment.
• Additional physical requirements may be needed as duties are assigned.

Pay

The listed pay range reflects the expected base rate for this position; actual compensation may vary based on factors such as experience, qualifications, and cost of living in the assigned market.

Benefits

• Medical, dental, and vision coverage.
• HSA/FSA plans.
• Voluntary Life and Accidental Death & Dismemberment (AD&D) Insurance.
• Critical illness, Hospital Indemnity, and Accident Coverage.
• Legal Insurance Plan.
• Generous 401(k) plan with company match.
• Career path development.

Reports to: Branch Manager