Inside Sales

Earn 1 week of vacation after 90 days of employment.

About the Role

An Inside Sales Account Manager (ISM) is responsible for learning how to manage and grow customer accounts primarily through phone and email communication, in preparation to becoming an outside sales Account Manager. This role focuses on developing skills in sales, customer relationship management, and product knowledge, providing a path for advancement with potential relocation across both regional and national markets.

Travel is required for training, which will take place at our corporate headquarters in Wilmington, Ohio. This training program provides an in-depth understanding of transportation operations, offering a comprehensive view of every key aspect of the industry.

Responsibilities

• Engage in lead qualification, needs assessment, solution presentation, and closing sales opportunities.
• Develop sales skills by effectively communicating with customers, understanding their needs, and presenting tailored solutions.
• Manage existing accounts, identify growth opportunities, and build strong client relationships.
• Identify and qualify potential new business opportunities.
• Gain a thorough understanding of the company’s products and services.
• Participate in the full sales cycle — from initial contact to close.
• Use and maintain accurate records in the company’s customer relationship management (CRM) system.
• Collaborate with other departments such as operations, rates and traffic, and customer service.
• Participate in ongoing training programs to enhance sales skills and product knowledge.
• Track key performance indicators, analyze sales data, and prepare reports on account performance.
• Develop a foundational understanding of transportation operations and infrastructure.

Cross-Functional Training

• Customer Service: Handle customer inquiries, resolve complaints, and maintain high satisfaction levels.
• Billing and Collections: Gain insight into invoicing, payment tracking, and collection procedures.
• Rates and Traffic: Learn about freight lanes, cost analysis, and pricing strategies.
• Operations: Work with logistics teams to understand freight scheduling, dock procedures, and workflows.

Requirements

• Strong verbal and written communication abilities, with a focus on building customer rapport.
• Basic understanding of sales principles and processes.
• Ability to deliver excellent service and resolve issues professionally.
• Strong organizational skills, including time management and task prioritization.
• Proficiency in Microsoft Office; experience with CRM systems is a plus.
• Willingness to learn, adapt to change, and take proactive steps.
• Ability to analyze data, identify trends, and support decision-making.

Qualifications

A bachelor’s degree in business administration, marketing, or a related field is preferred. Relevant experience may also be considered.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with company matching contributions
• Paid Vacation & Holidays
• Vacation lodging at exclusive employee resorts in Daytona Beach, FL; Big Bear Lake, CA; Pigeon Forge, TN; and Ocean Isle Beach, NC

About Us

R+L Carriers is a family-owned, privately held transportation company founded in 1965. We specialize in transportation and distribution, providing customers with superior service through efficient administration and innovative thinking. The company prides itself on treating employees and customers with respect and honesty, believing each employee contributes directly to its growth and success.