Lead Host - Karbach Brew Pub
Position Overview
Karbach Brewing Company is seeking a dynamic and hospitality-driven Lead Host to join the team at Karbach Restaurant & Patio. This role is ideal for someone who thrives in a high-energy, fast-paced environment, enjoys leading a team, and takes pride in delivering exceptional hospitality.
Key Responsibilities
Guest Experience
- Greet and acknowledge every guest with energy and professionalism
- Create a welcoming, organized, and engaging first impression
- Guide guests through seating options across the restaurant and patio
- Handle guest questions, concerns, and special requests with confidence
Floor Management
- Own and manage the waitlist, providing accurate and realistic wait times
- Control the pace of seating to support both service flow and kitchen efficiency
- Maintain awareness of table status, server sections, and overall restaurant volume
- Balance seating to ensure strong, consistent service across all areas
Leadership & Team Support
- Lead the host stand and set the tone for urgency, hospitality, and professionalism
- Act as the communication hub between hosts, servers, bartenders, and support staff
- Step in to assist with bussing, running food, or guest needs during peak times
- Help resolve guest concerns and partner with management when needed
Sales & Brand Engagement
- Confidently speak to Karbach’s food menu, craft beers, and retail offerings
- Promote to-go orders, packaged beer, and retail merchandise
- Enhance the guest experience through thoughtful recommendations and brand knowledge
Operations
- Maintain a clean, organized, and fully stocked host stand
- Answer phones promptly and professionally
- Take and manage to-go orders (phone and in-person), quoting accurate pickup times
- Communicate menu updates, limited items, and 86’d products to guests and team members
Qualifications
Previous host or front-of-house experience required; leadership experience preferred
Strong communication and organizational skills
Ability to multitask and stay composed in a high-volume environment
Positive attitude with a guest-first mindset
Reliable, punctual, and team-oriented
Ability to stand and move for extended periods
Benefits & Perks
Flexible scheduling
Employee discounts on food, beer, and retail
Growth opportunities within Karbach Brewing Company
Fun, fast-paced, and team-oriented work environment