Lead Host

About the role

The role of Restaurant Lead Host at Auberge du Soleil is to provide exceptional service, ensuring a positive experience for guests from arrival to departure. Key responsibilities include greeting guests, managing the restaurant and bar setup, maintaining awareness of wait times, and effectively communicating with managers and servers.

Responsibilities

• Perform a walk-through of the dining room and check set-up, cleanliness, and other details before each shift
• Check team member call-offs and stay informed about upcoming shifts, VIPs, TCs, special needs, and requests
• Set up for each shift properly by communicating with management on the setup of the dining room, bar, and deck
• Greet guests as they arrive, seat them according to the course of action for the evening and the rotation chart
• Maintain awareness of wait times for tables and communicate with guests in Bistro waiting for a table
• Maintain awareness of activity on the floor and in the kitchen to control flow of walk-ins when appropriate and communicate with the Bell/Valet team accordingly
• Effectively communicate with managers throughout the course of the evening regarding any guest-related issues that may arise
• Communicate with servers any information pertaining to their tables, including transferring any relevant tickets from the bar to the restaurant
• Assist reservationists with answering of telephones and making of reservations
• Wish guests a fond farewell and thanks as they depart the Restaurant/Bistro
• Complete all daily line-ups for the upcoming days to ensure consistency
• Respond to all host emails and voicemail inquiries professionally and timely
• Close each shift by completing the proper departmental closing procedures

Requirements

• Prior experience in customer service or hospitality, preferably in a high-end setting
• Strong communication skills, positive attitude, and the ability to speak and write in English fluently
• Must be of minimum age to serve alcohol
• Flexibility to work a variable schedule, including weekends and holidays
• Ability to obtain relevant state and local government certifications, such as food handlers certificate or alcohol training certifications, as applicable to the position

Qualifications

• High school diploma or equivalent
• Valid driver's license and reliable transportation

Skills

• Customer service skills
• Attention to detail
• Time management
• Communication skills

Benefits

• Competitive pay range: $20.00-$21.00 hourly
• Opportunity to work in a beautiful Napa Valley setting
• Challenging and fun working environment

Pay

$20.00-$21.00 hourly

Schedule

Variable schedule, including weekends and holidays

About Auberge Collection

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. Each property shares a crafted approach to luxury and brings the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

About Friedkin

Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports. Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo. The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

Contact Information

To learn more about Auberge du Soleil and the Auberge Collection, visit auberge.com. Connect with us on social media: Instagram, TikTok, Facebook, and LinkedIn (@Auberge and #AlwaysAuberge).

Equal Opportunity Employer

Terre du Soleil Ltd is an Equal Opportunity Employer, M/F/D/V. We provide equal employment opportunities to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Terre du Soleil Ltd complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.