Lead Food & Beverage Attendant, Serrano Vista Cafe

Essential Duties And Responsibilities

• Creates a memorable guest experience by providing exceptional service to all patrons.
• Serves as an extension to leadership, assisting management and team as needed to ensure Yaamava’ Brand Service Standards and successful daily operations.
• Aids in addressing guest inquiries, concerns, and complaints promptly and professionally prior to getting a manager involved.
• Collaborates with the Front of House and Culinary teams, and coordinates the needs of the guest to the team, kitchen staff, and other departments.
• Maintains cleanliness and organization of dining areas, including tables, chairs, service stations, and front desk.
• Maintains stock and inventory in all areas and aids with ordering supplies.
• Completes shift reports and team member POS resets.
• Assists with communicating and administering new training material to current team members.
• Collaborates with management to develop and implement strategies for improving efficiency, productivity, and guest satisfaction.
• Executes team members uniform check and team members check out.
• Assists with hosting duties, serving stations, seating rotation, and guest assistance at the Kiosks.
• In certain venues, tasks may include bar set-up and beverage batching.

Qualifications

• High School Diploma or GED is required.
• Minimum two (2) years of food & beverage experience is required.
• Minimum two (2) years of customer service experience is preferred.
• Previous leadership training/experience is preferred.