Lead Food & Beverage Attendant

Job Description

Summary: As the Lead Food Beverage Attendant, you play a hands-on role in supporting the daily operations of the front-of-house food service by assisting with team coordination, order accuracy, and service delivery. You act as a working lead, helping to maintain standards, guide team members, and address immediate guest and operational needs. Your ability to lead by example, communicate effectively, and reinforce expectations ensures a productive and guest-focused work environment.

Essential Functions and Responsibilities

• Assist with training and serve as a resource to team members to support performance, engagement, and adherence to company standards.
• Serve as a shift lead and escalation point for resolving basic team member or guest concerns, referring complex issues to management as needed.
• Oversee POS system operations, including transaction accuracy, supply levels, and end-of-shift balancing.
• Cook and serve menu items according to recipes and specifications; ensure adherence to food safety and sanitation standards.
• Coordinate FOH inventory including to-go items, bottled sodas, and cutlery, and assist with warehouse ordering.
• Prepare and serve menu items according to recipes and specifications; ensure adherence to food safety and sanitation standards.
• Conduct new hire training, including cashier procedures, comp and cash handling, and recipe standards.
• Maintain cleanliness and sanitation of workstations and dining room areas.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position.
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards.
• Perform other duties as assigned.

Qualifications

• 1 year of experience in a high-volume, fast-paced restaurant or cashiering environment required.
• Previous cash handling and guest service experience required.
• Prior experience with POS systems preferred.
• Demonstrated ability to guide and motivate peers in a high-volume or guest-facing environment.
• Strong verbal communication and interpersonal skills to deliver coaching, relay expectations, and assist in conflict resolution.
• Reliable and organized with the ability to prioritize tasks and support shift coordination.
• Flexible to adapt to changing business needs, schedules, and guest volumes.
• Committed to fostering a respectful, inclusive, and safety-conscious work environment.
• Ability to access and input information using a moderately complex computer system.

Requirements

• At least 21 years of age.
• High School Diploma or equivalent preferred.
• Ability to effectively communicate in English, both written and verbal.
• Obtain and maintain all work cards as required by the company.
• Verify right to work in the United States.

Physical Requirements

• Frequently push/pull up to 50lbs.
• Frequently lift and/or carry up to 50lbs. at floor, knee, waist, and chest levels.
• Regularly squat, kneel, reach, bend, twist.
• Occasionally sit and work at a desk or computer.
• Frequently standing and walking.
• Ability to communicate using in-person speech, radios, and telephone.
• Ability to hear, understand, and distinguish speech and/or other sound in person.
• Ability to distinguish between shades of color.
• Ability to use tools or equipment requiring a high degree of dexterity.

Work Environment

• Indoor.
• Noisy.
• Exposure to dust, fumes and/or gases.