Lead Esthetician

About the role

The Four Seasons Resort Lāna’i is seeking a Lead Esthetician who embodies excellence and enthusiasm. The team here shapes guest experiences by embodying the Golden Rule in every interaction. Work authorization is required.

Responsibilities

• Deliver personalized, high-quality facial treatments and aesthetic services that exceed guest expectations.
• Maintain current knowledge of skincare techniques, products, and industry trends to ensure innovative and effective treatments.
• Promote retail products and educate guests on personalized skincare routines to enhance results.
• Supervise and mentor a team of aestheticians, fostering a supportive and collaborative work environment.
• Conduct training sessions to maintain and elevate service quality and team expertise.
• Evaluate aestheticians regularly to ensure adherence to service protocols and quality standards.
• Develop team schedules, ensuring adequate coverage to meet guest demand and operational efficiency.
• Oversee inventory levels for skincare supplies and retail products, creating purchase orders as needed.
• Write and update treatment protocols to ensure consistency and excellence in service delivery.
• Conduct regular spa walkthroughs to ensure treatment rooms are properly equipped, clean, and meet operational standards.
• Act as a point of contact for guest feedback, addressing concerns with professionalism and care.
• Recommend and promote new treatments and services based on guest preferences and industry trends.
• Create a welcoming and serene environment for every guest interaction.

Requirements

• Legal work authorization in United States
• Ability to stand for extended periods, lift up to 30lbs, and push/pull as needed during shifts
• Weekend and Holiday availability required
• Hawaii State License as an Esthetician
• A minimum of 3 years of experience working as a certified esthetician in a luxury spa or wellness environment, preferably with at least 1 year of supervisory experience
• Strong understanding of high-quality spa service experiences and skincare techniques
• Ability to operate and maintain all facial equipment to the highest standards

Qualifications

• Successful candidate must possess legal work authorization in United States
• Ability to stand for extended periods, lift up to 30lbs, and push/pull as needed during shifts
• Weekend and Holiday availability required
• Hawaii State License as an Esthetician
• A minimum of 3 years of experience working as a certified esthetician in a luxury spa or wellness environment, preferably with at least 1 year of supervisory experience
• Strong understanding of high-quality spa service experiences and skincare techniques
• Ability to operate and maintain all facial equipment to the highest standards

Skills

• Excellence in skincare techniques
• Leadership and team management skills
• Operational management and inventory oversight
• Guest interaction and feedback handling
• Product promotion and education

Benefits

• Hawaii State License as an Esthetician
• Hourly Rate: $16.41
• 100% Employer contributed Medical, Dental, and Vision benefits
• Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc.)
• Paid Time Off & Holiday Pay
• Inclusive and diverse employee engagement & recognition events all year-round
• Complimentary stays and exclusive discounts at Four Seasons Worldwide
• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
• Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
• Comprehensive learning and development programs to help you master your craft
• Energizing Employee Culture where you are encouraged to be your true self!