Lead Donor Center Technician

Primary responsibilities for role

• Conducts pre-donation medical screening in accordance with established guidelines.
• Determines Hematocrit (HCT) and Protein via finger stick and use of the hematastat and refractometer.
• Promotes customer satisfaction through appropriate interaction and responsiveness to customer needs.
• Affirms donor suitability and engages in set-up, monitor, and disconnect procedures of the plasmapheresis machine and donors.
• Provides appropriate feedback to ineligible donor candidates.
• Ensures all donor screening information is complete and accurate prior to donation.
• Ensures donor confidentiality.
• Effectively communicates donor medical information to Medical Staff.
• Establishes and maintains donor files in an organized and efficient manner.
• Maintains accurate and thorough documentation of necessary records.
• Affords assistance in maintaining a clean, organized and efficient work area, including maintaining supplies necessary to perform job duties.
• Disposes of all contaminated disposable equipment.
• Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation.
• Performs general administrative duties, including greeting donors in a friendly manner, answering phones, and assisting center management as needed.
• Learns and maintains through familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures.
• Maintains and ensures proper sanitation and cleaning of equipment and work areas between donors.

Primary Requirements

• Typically requires 2 years of related experience.
• Education: High School diploma or GED.
• Obtains required state licensures or certifications where applicable.

Additional Responsibilities

• Cross trained and works in other areas to ensure efficient center operations.

Occupational Demands

• Work is performed in a plasma center.
• Exposure to biological fluids with potential exposure to infectious organisms.
• Exposure to electrical office and laboratory equipment.
• Exposure to extreme cold below 32 degrees F while working in plasma freezer.
• Personal protective equipment required such as protective eyewear, garments, gloves and cold gear.
• Work is performed sitting or standing for entire shift, bending, and twisting neck and waist for 1-2 hours per day.
• Frequent hand movement of both hands with the ability to make fast, simple, movements of the fingers, hands, and wrists.
• Ability to make precise coordinated movements, of the fingers to grasp and manipulate objects.
• Frequent foot movement: may infrequently squat, crouch or sit on one's heels.
• Light lifting of 15lbs. with a maximum lift of 50lbs.
• May reach below shoulder height.
• Hearing acuity essential.
• Color perception/discrimination, near vision and far vision correctable in one eye to 20/30 and to 20/100 in the other eye.
• Able to comprehend and follow instructions to complete assigned tasks.
• Must possess the ability to listen to and understand information and ideas presented through spoken words and sentences.
• Performs a wide range of complex tasks as dictated by variable demands and changing conditions with little predictability as to their occurrence.
• Relates sensitive information to diverse groups.