Lead Dispatcher - Edinburg, TX

About the role

The Dispatcher Lead supports daily dispatch, logistics coordination, customer service, inventory control, and administrative operations for a busy facility. The position is responsible for processing customer orders, coordinating deliveries and shipments, maintaining transportation and regulatory documentation, and supporting inventory activities. The role also provides receptionist support and serves as a key point of contact for customers, vendors, drivers, and internal teams.

Responsibilities

• Process customer, sales, and branch order requests; prepare orders for pickup or delivery; and ensure accurate, timely billing and order entry
• Coordinate shipments, product transfers, and delivery schedules with trucking companies, drivers, branch locations, and internal teams to meet customer needs
• Operate truck scales and prepare shipping documentation, including weight tags, bills of lading, and hazardous materials shipping papers
• Manage inventory activities, including inventory tracking, control, physical counts, and product quantity calculations using weight and volumetric measurements
• Respond to customer inquiries by phone and computer while communicating instructions and directions to customers, vendors, employees, drivers, and the public
• Perform receptionist and administrative duties, operate standard office equipment, and provide backup support to dispatch and reception teams as needed
• Maintain driver and DOT equipment records, assist with opening and closing the facility, work extended seasonal hours as needed, and perform other duties assigned by management

Requirements

• Experience in dispatching, logistics coordination, trucking operations, customer service, inventory management, or a related field
• Ability to read, analyze, and interpret written procedures and reports and respond effectively to inquiries from customers, employees, suppliers, and regulatory agencies
• Knowledge of DOT regulations, trucking operations, driver and equipment record management, and order prioritization processes
• Class A CDL preferred or the ability to obtain one
• Strong computer proficiency, including Microsoft Office, data entry systems, and transportation or shipping documentation systems
• Strong mathematical, analytical, problem-solving, communication, customer service, and organizational skills with the ability to manage multiple priorities
• High school diploma or equivalent preferred

Skills

• Proficiency using Microsoft Office, transportation management, inventory tracking, and order entry systems to maintain accurate records and support daily operations
• Ability to leverage digital tools, data analysis, and reporting to monitor inventory, shipment status, operational performance, and support data-driven decision-making
• Comfort adopting new technologies, including Microsoft Copilot, AI-powered productivity tools, digital collaboration platforms, and workflow automation solutions to improve efficiency and service
• Customer-focused with a commitment to delivering professional service in every interaction
• Ability to work effectively with different personalities and build positive working relationships
• Clear and professional communication through phone, radio, written correspondence, and in-person conversations
• Strong attention to detail when handling orders, inventory records, billing, and regulatory documentation
• Commitment to maintaining safety standards, compliance requirements, and accurate recordkeeping
• Ability to work in a fast-paced environment and successfully balance multiple priorities and deadlines
• Flexibility to work extended hours, weekends, evenings, and additional shifts during peak business periods

Pay

The base compensation for this position ranges from $22.26 to $29.70 per hour.

Benefits

• Vacation and holidays
• Health, dental, and vision insurance
• Mental health support
• Retirement plans
• Other benefits (see Wilbur-Ellis employee benefits for details)

About the company

Wilbur-Ellis is a 100-year-old, family-owned leader in agricultural products, animal feed, specialty chemicals, and food ingredients. A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia-Pacific. We invest heavily in our employees through skill development, training, competitive compensation, and a tradition of promoting from within. Our supportive, people-first work environment fosters creativity, entrepreneurial spirit, and dedication to quality work, customers, and teamwork.