Lead Dispatcher/Controller

Transdev in Phoenix, AZ is seeking a customer service-oriented professional dedicated to safety to oversee the Dispatch team.

About the role

As Lead Dispatcher/Controller, you will ensure all routes are filled and provide Operators with timely instructions and responses. This role involves supervising staff on weekends and evenings and supporting the OCC Supervisor in training new employees.

Responsibilities

• Oversee road service and trip performance measures, including route start time, on-time performance, and incidents.
• Respond to customer questions and concerns about no-shows, cancellations, and missed trips.
• Manage vehicle operator emergency situations and escalated calls.
• Supervise dispatch staff during weekends and evenings.
• Manage department reports and communication tools.
• Support the OCC Supervisor in training new employees.
• Perform other duties as required.

Requirements

• High school diploma or GED equivalent.
• Minimum of 2-3 years of transit supervisory experience preferred.
• Excellent communication and interpersonal skills.
• Subject to DOT drug testing and physical, if applicable (DOT Regulation 49 CFR Part 40 prohibits the use of Schedule I drugs, including cannabis, for any reason).

Physical Requirements

• Must be able to work shifts or flexible work schedules as needed.
• Generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Work environment is a combination of both indoors and outdoors.

About Transdev

Transdev partners with cities, counties, airports, companies, and universities across the U.S. to operate transportation systems, maintain vehicles and fleets, and deliver mobility solutions. In the U.S., Transdev employs 32,000 team members across 400 locations and maintains over 17,000 vehicles. Globally, Transdev operates in 19 countries with 110,000 team members, driving safe, reliable, and innovative mobility solutions that serve the common good.

Pay

Competitive compensation package of $60,000 – $62,000 annually.

Benefits

• Vacation: Minimum of two (2) weeks.
• Sick days: 5 days.
• Holidays: 7 days.
• 401(k) retirement plan.
• Medical, dental, and vision insurance.
• Life insurance.
• Short-term disability.
• Voluntary long-term disability.

Benefits may vary depending on location policy.