Lead Dental Office Receptionist

About the role

Join us as a Lead Dental Office Receptionist in our modern, multi-specialty Manhattan practice. Located in the heart of Midtown, our office serves a steady flow of patients in a fast-paced, high-service environment.

Responsibilities

• Welcome patients warmly and create a polished, professional first impression
• Answer phones, assist patients with questions, and schedule appointments efficiently
• Verify and communicate dental insurance benefits, eligibility, and estimates
• Manage patient check-in and check-out and maintain accurate patient information
• Collect payments, balance transactions, and support front office financial workflows
• Maintain accurate records and assist with data entry and document management
• Cook up and coordinate closely with providers and clinical staff to support smooth patient flow
• Use scripts and communication guidelines in person and over the phone, as assigned
• Help oversee front desk operations and support consistency in service, organization, and workflow
• Serve as a lead presence at the front desk by helping guide daily priorities and maintaining a high standard of professionalism

Requirements

• Dental insurance experience required
• Prior dental front desk experience required
• High school diploma or GED
• Strong customer service, organization, and professionalism
• Comfortable in a fast-paced environment with multiple priorities
• Excellent communication skills and confident phone etiquette
• Familiarity with Denticon or similar dental software preferred
• Positive, dependable, team-oriented attitude
• Bilingual Spanish/English a plus

Qualifications

• Leadership mindset with the ability to support a smooth, patient-centered front office operation

Skills

• Strong organizational and multitasking skills
• Effective communication and interpersonal skills
• Proficiency in dental insurance processes
• Ability to work independently and as part of a team

Benefits

Our practice offers a competitive salary of $29/hour, full-time schedule, and a supportive team culture. We are also located in a prime Manhattan location with convenient access for both patients and team members.

Pay

$29/hour

Schedule

Monday–Friday

Location

286 Madison Avenue, Suite 500
New York, NY 10017

Company Information

286 Madison Dental is a modern, multi-specialty Manhattan practice known for delivering high-quality care in a comfortable, technology-driven environment. Conveniently located in Midtown, our office provides a wide range of services and is designed to make every patient visit seamless, professional, and welcoming. From the front desk to the treatment rooms, our team is committed to creating a first-class experience built on trust, comfort, and excellent care.

Equal Opportunity Employer

We are an equal opportunity employer committed to a diverse and inclusive workforce. We encourage qualified candidates from all backgrounds to apply and will consider all qualified applicants for employment without regard to race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, genetic information, or any other protected characteristic.