Lead Receptionist

About the role

The role is responsible for leading the reception area and serving the needs of residents, visitors, and staff by offering information and assistance in a friendly, efficient, and courteous manner. Responsibilities include greeting all visitors, answering questions, ensuring visitors sign guest sheets, answering/directing phone calls to the proper residents and staff, sorting, delivering, and collecting incoming/outgoing community and resident mail, maintaining visitor logs, and responding to resident emergencies.

Responsibilities

• Greet all visitors entering the community, answer questions, ensure visitors sign guest sheets, and answer/direct phone calls to the proper residents and staff.
• May sort, deliver, and collect incoming/outgoing community and resident mail.
• Maintain visitor logs.
• Respond to resident emergencies by calling appropriate internal and external parties based on community protocol.

Requirements

• A high school diploma or general education degree (GED).
• Minimum of one to two years related experience and/or training; or equivalent combination of education and experience.

Qualifications

• High school diploma or general education degree (GED) required.
• One to two years related experience and/or training.

Skills

• Excellent communication skills.
• Customer service orientation.
• Basic administrative and clerical skills.

Benefits

• Full suite of health insurance, life insurance, and retirement plans.
• Medical, dental, vision insurance.
• 401(k) plan.
• Employee discounts.
• Referral program.
• Early access to earned wages for hourly associates (outside of CA).
• Optional voluntary benefits including ID theft protection and pet insurance.

Pay

Base pay in the range will be determined by applicant’s skills and experience. Role is also eligible for team-based bonus opportunities.

Schedule

• Part-time and full-time benefits eligibility.

Brookdale

Brookdale is a Great Place to Be: Gracious hospitality and neighborliness for our residents and families. Home-like feel and all-around comfort for residents and visiting family members. Industry leader in clinical care. Nationwide company with 589 communities as of November 30, 2025, offering many opportunities to grow and learn as a sales professional. Extensive corporate support including a robust training program.