Lead Receptionist

About Us

Brookdale is recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity. We offer a supportive environment where you can become your best possible self. With 589 communities nationwide as of November 30, 2025, Brookdale provides opportunities for career growth through professional development, health and wellness programs, and extensive corporate support including a robust training program. We pride ourselves on gracious hospitality, a home-like feel, entertaining events, and industry-leading clinical care for our residents and their families.

Responsibilities

• Lead the reception area and serve the needs of residents, visitors, and staff by offering information and assistance in a friendly, efficient, and courteous manner.
• Greet all visitors entering the community, answer questions, ensure visitors sign guest sheets, and answer/direct phone calls to the proper residents and staff.
• Sort, deliver, and collect incoming/outgoing community and resident mail.
• Perform basic office/clerical functions and maintain visitor logs.
• Respond to resident emergencies by calling appropriate internal and external parties based on community protocol.

Requirements

• High school diploma or general education degree (GED) required.
• Minimum of one to two years related experience and/or training; or equivalent combination of education and experience.

Benefits

Part- and Full-Time Benefits Eligibility:

• Medical, Dental, Vision insurance
• 401(k)
• Associate assistance program
• Employee discounts
• Referral program
• Early access to earned wages for hourly associates (outside of CA)
• Optional voluntary benefits including ID theft protection and pet insurance

Full-Time Only Benefits Eligibility:

• Paid Time Off
• Paid holidays
• Company-provided life insurance
• Adoption benefit
• Disability (short and long term)
• Flexible Spending Accounts
• Health Savings Account
• Optional life and dependent life insurance
• Optional voluntary benefits including accident, critical illness, hospital indemnity insurance, and legal plan
• Tuition reimbursement

Temporary associates are not benefits eligible but may participate in the company’s 401(k) program. Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725 (less applicable taxes and withholding), for qualified associates who have been with the company for at least a year.

Pay

Base pay in range will be determined by applicant’s skills and experience. Role is also eligible for team-based bonus opportunities.