Lead Copy/Print Operator
About Us
Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. Our Mission Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.
About the role
We are seeking a dynamic, customer-focused Lead Service Specialist to join our team and play a critical role in supporting legal operations, document production, mail services, and client support functions within a fast-paced law firm environment. This is an exciting opportunity for an experienced professional who wants to grow their career and takes pride in delivering exceptional service. The Lead Service Specialist acts as a subject matter expert, and trusted client resource. The ideal candidate is proactive, highly organized, detail-oriented, leads by example, demonstrates a strong commitment to client service, maintains operational excellence. This role requires the ability to work independently, manage competing priorities, and drive consistent execution of best practices and service standards.
Responsibilities
- Deliver exceptional customer service while acting as a trusted resource for clients and colleagues.
- Proactively communicate project status, deadlines, challenges, and resolutions.
- Ensure all client requests are completed accurately, professionally, and within established service levels.
- Respond promptly to inquiries and provide solutions-oriented support with a positive, "can