Lead Print Operator

About Us

As experts in print, mail, and digital communications for over 25 years, our best-in-class communications management solutions have enabled our 1,500+ customers to reach their organizational goals. What sets us apart for our employees is our strong team culture, industry impact, and ability to take one’s career to the next level.

Responsibilities

• Lead and supervise a team of print operators, assigning tasks, monitoring workloads, and providing guidance and training as necessary.
• Set up and operate various printing presses and equipment, such as digital printers, offset presses, or screen printers, to produce printed materials.
• Monitor the production process to ensure that print quality, color accuracy, and other specifications meet company standards.
• Troubleshoot equipment issues and perform routine maintenance tasks to ensure optimal printing performance.
• Maintain an organized inventory of printing supplies, materials, and inks, and reorder as needed.
• Implement quality control procedures to ensure that final products meet client specifications and internal quality standards.
• Collaborate with designers, prepress technicians, and other departments to ensure accurate file preparation and seamless project execution.
• Coordinate print schedules and prioritize jobs based on deadlines, complexity, and resource availability.
• Diagnose and resolve technical issues related to printing equipment, such as paper jams, registration problems, and color calibration.
• Perform routine maintenance tasks, such as cleaning, lubrication, and calibration, to keep equipment in optimal working condition.
• Adhere to safety guidelines and protocols while operating printing equipment and handling chemicals, inks, and other materials.
• Ensure compliance with environmental regulations and waste disposal procedures for printing-related materials.
• Other duties as assigned.

Requirements

• High school diploma or equivalent; additional technical or vocational training in printing technology is preferred.
• Complete Machine training – Level 3.
• 4+ years in print production, mail operations, customer communications, or related domain.
• Prior informal leadership, shift lead, or team lead experience strongly preferred.
• Proven experience as a print operator, with a strong understanding of different printing techniques and equipment.
• Travel: 0 – 10%.

Skills

• Demonstrated leadership and supervisory skills.
• Proficiency in troubleshooting printing equipment issues and performing basic maintenance tasks.
• Knowledge of color theory, print layout, and design principles.
• Strong attention to detail and a commitment to producing high-quality output.
• Excellent communication and interpersonal skills for collaborating with team members and clients.
• Ability to work under pressure, manage multiple tasks, and meet tight deadlines.
• Familiarity with printing software and prepress processes is a plus.
• Bilingual (Spanish & English) is a nice-to-have.
• Print industry certifications (e.g., G7, Lean fundamentals, safety training) are a plus.

Physical Demands

• Ability to stand for extended periods.
• Ability to lift up to 30–40 lbs. as required for production tasks.
• Regular movement within the production facility and occasional equipment interaction.

Benefits

• Flexible benefit options covering healthcare, employer-matched retirement savings, and more, effective from Day 1.
• Opportunities for career growth and internal talent development.
• Generous PTO policy designed to help you rest and recharge.
• Employee Referral Program with bonuses for referring talented candidates.

Work Environment

Opportunities come in all shapes and sizes; from fully remote, to in-office, to hybrid; across North America, South Africa, and Europe.