Lead Coordinator Inside Sales

Why This Role Is Different

This is not a transactional inside sales role—it’s a strategic, customer-facing position at the center of aftermarket growth. You’ll own a large installed base across the Northeast region, leveraging data analytics, customer relationships, and technical insight to drive repeat business, expand scope, and influence long-term revenue. You’ll act as both a commercial lead and a trusted advisor, ensuring customers maximize the performance and lifecycle of their wastewater treatment systems.

What You’ll Do (Impact & Responsibilities)

• Own Aftermarket Sales & Customer Experience
  • Manage end-to-end processing of aftermarket orders, inquiries, and customer issues (email, phone, and portal) across a large installed base
  • Deliver a high-quality, responsive customer experience, resolving complaints and ensuring satisfaction with urgency and accuracy
• Serve as a Strategic Customer Partner
  • Build and maintain strong relationships with key customers, channel partners, and internal sales teams
  • Proactively engage customers to identify service needs, replacement cycles, and upgrade opportunities
• Drive Quoting & Technical Recommendations
  • Review engineering drawings, BOMs, and equipment configurations to recommend appropriate replacement parts
  • Prepare accurate and timely quotations using internal tools and pricing guidelines
  • Cook with Data & Analytics for Targeting
    • Leverage CRM (Microsoft Dynamics) to maintain accurate, up-to-date pipeline and quote data
    • Analyze installed base data (product type, age, lifecycle stage) to create targeted outreach campaigns
• Fuel Growth Through Opportunity Identification
  • Identify and pursue opportunities to expand scope within existing accounts
  • Use product knowledge and system lifecycle insights to recommend upgrades and cross-sell solutions

What Great Looks Like (Candidate Profile)

• Customer-Centric Communicator – Builds trust quickly and manages relationships across customers, reps, and internal teams
• Commercially Driven – Sees beyond orders to identify growth, upsell, and lifecycle opportunities
• Tech Curious – Comfortable interpreting drawings, BOMs, and equipment configurations
• Data-Driven Thinker – Uses CRM and analytics to guide decisions, prioritize accounts, and forecast demand
• Organized Operator – Manages multiple accounts, quotes, and priorities with precision and follow-through
• Collaborative Influencer – Works cross-functionally and with external partners to drive aligned outcomes

What We Offer

• A high-impact role with ownership of a critical aftermarket revenue stream
• Exposure to a large and growing installed base across a key region
• Opportunity to blend sales, analytics, and technical expertise
• A collaborative environment with cross-functional and regional visibility
• Career growth within a global leader in wastewater treatment solutions

Join the Global Xylem Team

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG).

About the Role

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Qualifications

High school diploma or equivalent required. Bachelor’s degree in Business Administration, Marketing, Sales, or related field preferred. Minimum of 5 years of relevant experience in sales, preferably in a customer-facing role. Proven track record of success in sales and customer relationship management. Strong understanding of wastewater treatment systems and industry trends. Excellent communication and interpersonal skills. Proficiency in Microsoft Office Suite. Ability to manage multiple tasks and prioritize effectively.

Skills

• Strong customer service and relationship management skills
• Ability to analyze data and make informed decisions
• Proficiency in CRM software
• Technical aptitude with ability to interpret engineering drawings and BOMs
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team

Benefits

Comprehensive benefits package including health insurance, retirement plans, and paid time off.

Pay

Competitive salary commensurate with experience.

Schedule

Full-time position with flexible working hours to support customer needs.