Inside Sales Coordinator

Essential duties and responsibilities

• Customer Relations: Act as a key point of contact for our valued customers, addressing inquiries, and providing sales support with empathy and efficiency.
• Sales Team Support: Provide comprehensive administrative support to the sales team, including preparing sales documents, scheduling appointments, and ensuring seamless communication.
• Database Management: Maintain and update the customer relationship management (CRM) database with accurate and timely information on customer contacts, communications, and opportunity statuses.
• Sales Order Coordination: Handle the processing of customer orders for heating oil, propane, and HVAC equipment to ensure reliable, on-time service.
• Cross-Functional Collaboration: Serve as a liaison between the sales department and other internal teams.

Pay & Benefits

• Pay: From $20.00 - $22.00 per hour
• Benefits:
• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Requirements

• Experience: 2 years of experience in an administrative, sales support, or customer service role is highly preferred, with experience in the energy sector a strong plus.
• Technical Skills: Proficiency with CRM software, Microsoft Office Suite, and other sales-related software.
• Communication: Exceptional verbal and written communication skills with the ability to build and maintain strong relationships with customers and internal teams.
• Organizational Skills: Meticulous attention to detail and the ability to multitask effectively in our fast-paced environment.
• Problem-Solving: Strong problem-solving abilities and a proactive approach to resolving issues for both routine and urgent situations.
• Teamwork: A positive, team-oriented attitude with the ability to work both independently and collaboratively with our knowledgeable and dedicated team.
• Adaptability: Ability to adapt easily to process changes and a willingness to learn about our products and the needs of our customers in Western Connecticut and nearby New York.