Lead Coordinator - Document Management

Job Description

The Lead Coordinator - Document Management, supports the daily operations of the document management team by coordinating workflows, ensuring timely and accurate document processing, and assisting with process implementation. This role serves as a key point of contact for team members and cross-functional partners, including Corporate Sales Support and Remote Online, to ensure all documentation requirements are met efficiently and in compliance with company standards.

• Coordinate daily document management activities to ensure timely and accurate processing
• Serve as a primary point of contact for the team, assisting with questions, escalations, and workflow support
• Partner with Corporate Sales Support and Closing Officers to ensure all required documentation is complete and submitted on time
• Support implementation and execution of departmental processes and procedures
• Maintain inventory and shipping logistics effectively
• Manage workflow queues and help prioritize tasks to meet deadlines and service level expectations
• Review documents for accuracy, completeness, and compliance with company standards
• Absorb and process invoices accurately and timely
• Track and report team performance metrics
• Identify process gaps and recommend improvements to enhance efficiency and quality
• Provide guidance and informal coaching to team members on procedures and best practices
• Develop and maintain SOPs, process documentation, and training materials to support team operations and ensure compliance with company procedures
• Provide leadership support for process improvements, training initiatives, and special projects as needed

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent customer service and supervisory skills
• Minimum 6 months to 1 year of related experience and/or training; or equivalent combination of education and experience
• Previous supervisory experience preferred
• Strong organizational and time management skills
• Basic computer proficiency (Microsoft Office Suite preferred)
• Excellent communication and interpersonal skills
• Ability to lead and motivate a team to meet production goals
• High attention to detail and accuracy

Additional Information

Why Westgate? Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
Paid Time Off – Vacation, Sick, and Personal Time to Recharge
Paid Holidays
401(k) with Generous Company Match to Support Your Future
Daily Pay – Access Your Earnings When You Need Them
Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
Wellness Programs to Support Your Well-Being
Flexible Spending Accounts (FSA) – to help cover eligible medical expenses
Tuition Assistance to Help You Grow Your Career
Military Leave
Employee Assistance Program (EAP) – Support When You Need It Most
Life, Disability, Accident, Critical Illness, and Hospital Insurance
Pet Insurance for Your Furry Family Members
Low-Cost Gym Membership
NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
Career Growth and Advancement Opportunities
Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.