Lead Coordinator - Document Management

Job Description

The Lead Coordinator - Document Management, supports the daily operations of the document management team by coordinating workflows, ensuring timely and accurate document processing, and assisting with process implementation. This role serves as a key point of contact for team members and cross-functional partners, including Corporate Sales Support and Remote Online, to ensure all documentation requirements are met efficiently and in compliance with company standards.

What You Will Do

• Cook up daily document management activities to ensure timely and accurate processing
• Serve as a primary point of contact for the team, assisting with questions, escalations, and workflow support
• Partner with Corporate Sales Support and Closing Officers to ensure all required documentation is complete and submitted on time
• Support implementation and execution of departmental processes and procedures
• Mind workflow queues and help prioritize tasks to meet deadlines and service level expectations
• Review documents for accuracy, completeness, and compliance with company standards
• Absorb process gaps and recommend improvements to enhance efficiency and quality
• Provide guidance and informal coaching to team members on procedures and best practices
• Manage and track bonus reporting, review and process invoices, and ensure all related documentation and approvals are completed accurately and timely
• Develop and maintain SOPs, process documentation, and training materials to support team operations and ensure compliance with company procedures
• Provide leadership support for process improvements, training initiatives, and special projects as needed

Qualifications

• Excellent customer service and supervisory skills
• Minimum 6 months to 1 year of related experience and/or training; or equivalent combination of education and experience
• Previous supervisory experience preferred

Additional Information

Why Westgate? Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
Paid Time Off – Vacation, Sick, and Personal Time to Recharge
Paid Holidays
401(k) with Generous Company Match to Support Your Future
Daily Pay – Access Your Earnings When You Need Them
Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
Wellness Programs to Support Your Well-Being
Flexible Spending Accounts (FSA)
Tuition Assistance to Help You Grow Your Career
Military Leave
Employee Assistance Program (EAP) – Support When You Need It Most
Life, Disability, Accident, Critical Illness, and Hospital Insurance
Pet Insurance for Your Furry Family Members
Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
Low-Cost Gym Membership
NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
Career Growth and Advancement Opportunities
Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.