Lead Configuration Technician

About the role

Lead In addition to the standard tasks within their department, leads are expected to demonstrate the following behaviorsActively demonstrates the ability to lead a team or project effectivelyTakes full ownership of assigned project(s) and ensures successful outcomesMentors team members, supporting their personal and professional developmentEncourage team productivity & goal obtainment for individuals and department objectivesCollaborates with other teams and stakeholders to achieve broader objectivesSuggests and implements improvements to processes and workflowsHandles team dynamics and encourages positive interactions with all membersTypically aids management in complex tasks & troubleshooting with minimal supervision This role contributes to our Depot Services offering, specifically in-house technical services. Individuals will be assigned tasks based on needs with a focus on the repairs, configurations, and support activity around asset & lifecycle management for Retail, Office, and Consumer Technology equipment. This equipment includes but not limited to PC’s, laptops, laser printers, receipt printers, scanners, mobile devices, and other devices and peripherals both standard and specialized for point of sale and office settings. Individuals can expect a blended work environment primarily within the configuration center but may be required to assist in warehousing tasks as needed.

Responsibilities

• Configurations: Evaluate customer needs based on work orders to determine necessary software packages, device configurations, and any additional customizations.
• Repairs: Identify hardware and software issues, as well as replace physical components for devices and/or peripherals.
• Support: Assist with tasks such as asset tagging, work order triaging, quality control, inbounding assets into work order system, packaging finished goods, and order entry while providing support for configurations and repairs as needed.
• All team members are responsible for contributing to overall productivity, meeting customer objectives, and accurately tracking customer assets through systematic processes.
• Responsibilities and area of focus may shift as needs shift.

Requirements

• Ability to lift devices up to 60 lbs.
• Comfortable and proficient with consumer PC products
• Knowledge and familiarity with basic hand tools
• Basic knowledge of PC hardware repair (minimum)
• Basic software installation knowledge (minimum)
• Relevant training, formal coursework, or certification (preferred)