Lead Case Manager - Full-time - 1st shift - Mon-Fri

Position Summary

The Case Manager assists in overseeing program functions/operations in accordance with policies, procedures, internal processes, and external regulatory agencies, including but not limited to DPH, Joint Commission, DMHAS, DCF and Grant/Payer Sources under the supervision of Program Coordinator. Provides coaching to staff, as well as ensuring appropriate delivery of services to adult clients. Responsible for ensuring treatment is person-centered and recovery oriented. Responsible for a caseload of clients. Serves as an intensive case manager to support, teach, advocate for individuals with mental health, primary care and/or co-occurring disorders.

Essential Responsibilities

• Maintains appropriate caseload as determined by CMHA and funder
• Provides direct care to clients by conducting individualized and group education, skill building, recreation and household maintenance activities and/or monitoring environment with clients for cleanliness, safety and repairs.
• Works with clients to teach life skills necessary to live independently in the community. This includes assisting with finances and entitlements, supporting the development of activities of daily living, nutrition, housing maintenance and repair, and prompting to encourage task completion.
• Educates clients to utilize emergency and community resources to help meet basic needs.
• Develops and reviews individualized treatment plans with clients to identify goals and progress throughout the client’s stay by meeting with each client on caseload in adherence to program requirements.
• Affirms timely documentation is maintained in accordance with CMHA policies and procedures, including but not limited to progress notes, treatment plans, authorizations, program orientation, consent to treat and monthly targeted case management notes.
• Completes all additional program required documentation, including shift report, in compliance with CMHA policies and procedures.
• If applicable, supervises and documents the self-administration of medication to program clients as scheduled in an accurate, professional manner by adhering to program policy, procedure and training.
• Collaborates and integrates with other CMHA teams to ensure all services provided to client are communicated with client’s treatment team.
• Communicates with external providers to ensure consistency of and accessibility to requested/needed services.
• May provide transportation as needed.
• Provides coaching and administrative support to staff to ensure appropriate delivery of services to all clients.
• Participates, as a CMHA representative, in all necessary internal and external meetings that pertain to clinical care, compliance and client activity.
• Performs other related duties as assigned.

Benefits

• Medical, Dental, and Vision Insurance packages.
• 403(b)-retirement savings plan with CMHA matching after 1 year of service.
• 11 observed holidays.
• 3 wellbeing days off on a Friday throughout the year to extend a long weekend.
• 2 CMHA/Personal days to use throughout the calendar year.
• Up to 24 days of PTO that increases with years of service.
• Paid agency closure between Christmas and New Year’s (except 24/7 programs).
• *must be approved annually.
• Company paid Life Insurance and Long-Term Disability.
• A comprehensive Employee Assistance Program (EAP) that offers counseling, coaching, and wellness resources for staff as well as members of their household.
• Free ongoing professional development opportunities and continuous access to Continuing Education Units (CEUs), featuring comprehensive training in Evidence-Based Practices, such as EMDR, DBT, and CBT.
• Employee discounts for shopping, the New Britain YMCA, travel, and entertainment.
• Free employee subscriptions to the calm app.
• Anual Company Picnic.
• CMHA-sponsored Loan Reimbursement Program and Scholarship Program.
• Free Student Loan Wellness for eligible employees and their family members access to:
• Student loan consolidation and refinancing.
• Loan payoff projection dashboard.
• Coaching and support via chat, email, and phone.
• College cost calculator.
• College financial planning.
• 3 NHSC-approved sites for federal student loan repayment.
• Public Service Loan Forgiveness (PSLF) Enhancement for eligible employees' access to:
• Automated Public Service Loan Forgiveness (PSLF) form management for past and present employers.
• Automated reminders for annual (PSLF) recertifications to help you stay on track.
• Resources and ongoing communications that make PSLF understandable.
• The opportunity to receive the national average of $72,000.00 in forgiveness.

About the Role

Community Mental Health Affiliates, Inc. (CMHA) is a private non-profit treatment provider headquartered in New Britain, with seven locations throughout the city and in Waterbury. We partner with clients and the community to promote recovery from mental illness and substance use, treating more than 7,500 adults and children each year. CMHA is Connecticut’s first fully Joint Commission accredited Behavioral Health Home and is a SAMHSA Certified Community Behavioral Health Clinic (CCBHC).

Qualifications

Required: Bachelor’s degree in a related field, or equivalent combination of education and experience. A minimum of 2 years of experience in a behavioral health setting, preferably in a case management role. Valid driver’s license and reliable transportation. Must have a strong understanding of mental health and substance use disorders. Excellent interpersonal and communication skills. Proficient in Microsoft Office Suite. Ability to work independently and as part of a team. Must be able to pass a background check and drug screen.

Skills

Strong organizational and time management skills. Excellent verbal and written communication skills. Ability to work independently and as part of a team. Strong problem-solving and decision-making abilities. Knowledge of mental health and substance use disorders. Proficiency in Microsoft Office Suite. Ability to work independently and as part of a team. Strong organizational and time management skills. Excellent verbal and written communication skills.

Benefits

We care about our employees by offering benefits that strike a harmonious work-life balance. We also care about your future. CMHA offers:

• Medical, Dental, and Vision Insurance packages.
• 403(b)-retirement savings plan with CMHA matching after 1 year of service.
• 11 observed holidays.
• 3 wellbeing days off on a Friday throughout the year to extend a long weekend.
• 2 CMHA/Personal days to use throughout the calendar year.
• Up to 24 days of PTO that increases with years of service.
• Paid agency closure between Christmas and New Year’s (except 24/7 programs).
• *must be approved annually.
• Company paid Life Insurance and Long-Term Disability.
• A comprehensive Employee Assistance Program (EAP) that offers counseling, coaching, and wellness resources for staff as well as members of their household.
• Free ongoing professional development opportunities and continuous access to Continuing Education Units (CEUs), featuring comprehensive training in Evidence-Based Practices, such as EMDR, DBT, and CBT.
• Employee discounts for shopping, the New Britain YMCA, travel, and entertainment.
• Free employee subscriptions to the calm app.
• Anual Company Picnic.
• CMHA-sponsored Loan Reimbursement Program and Scholarship Program.
• Free Student Loan Wellness for eligible employees and their family members access to:
• Student loan consolidation and refinancing.
• Loan payoff projection dashboard.
• Coaching and support via chat, email, and phone.
• College cost calculator.
• College financial planning.
• 3 NHSC-approved sites for federal student loan repayment.
• Public Service Loan Forgiveness (PSLF) Enhancement for eligible employees' access to:
• Automated Public Service Loan Forgiveness (PSLF) form management for past and present employers.
• Automated reminders for annual (PSLF) recertifications to help you stay on track.
• Resources and ongoing communications that make PSLF understandable.
• The opportunity to receive the national average of $72,000.00 in forgiveness.

Schedule

Monday-Friday, 9:00am-5:00pm.

Pay

The salary range for this position starts at $21.00 per hour. Compensation for each position is determined not only by years of relevant experience, education, and skills, but also by maintaining internal pay equity. CMHA also takes into consideration our benefits and paid time off package to provide a well-rounded and competitive approach to the applicant’s overall compensation.