Case Manager - Full-time 1st shift - Mon-Fri

Community Mental Health Affiliates, Inc. (CMHA) is a private non-profit treatment provider headquartered in New Britain, with seven locations throughout the city and in Waterbury. We partner with clients and the community to promote recovery from mental illness and substance use, treating more than 7,500 adults and children each year. CMHA is Connecticut’s first fully Joint Commission accredited Behavioral Health Home and is a SAMHSA Certified Community Behavioral Health Clinic (CCBHC). Internal mobility and career pathing is a focus at CMHA with many employees growing from individual contributors to leaders.

About the role

The Respite Case Manager supports clients toward the goal of eventual independent living and supervises client activity and participation in the program while ensuring client safety, comfort, and satisfaction. Coordinates care with the client throughout the CMHA system of services.

This position is full-time, 1st shift (Monday-Friday, 8:30am-4:30pm) for our Community Outreach Program for Engagement (COPE) program, located at 233 Main St. New Britain, CT 06051. Bilingual candidates are preferred.

Responsibilities

• Maintains appropriate caseload as determined by CMHA and funder.
• Provides direct care to clients by conducting individualized and group education, skill building, recreation, and household maintenance activities and/or monitoring the environment with clients for cleanliness, safety, and repairs.
• Works with clients to teach life skills necessary to live independently in the community, including assisting with finances and entitlements, supporting the development of activities of daily living, nutrition, housing maintenance and repair, and prompting to encourage task completion.
• Educates clients to utilize emergency and community resources to help meet basic needs.
• Develops and reviews individualized treatment plans with clients to identify goals and progress throughout the client’s stay by meeting with each client on caseload in adherence to program requirements.
• Assures timely documentation is maintained in accordance with CMHA policies and procedures, including but not limited to progress notes, treatment plans, authorizations, program orientation, consent to treat, and monthly targeted case management notes.
• Completes all additional program-required documentation, including shift reports, in compliance with CMHA policies and procedures.
• If applicable, supervises and documents the self-administration of medication to program clients as scheduled in an accurate, professional manner by adhering to program policy, procedure, and training.
• Collaborates and integrates with other CMHA teams to ensure all services provided to the client are communicated with the client’s treatment team.
• Communicates with external providers to ensure consistency of and accessibility to requested/needed services. May provide transportation as needed.
• Performs other related duties as assigned.

Pay

The salary range for this position starts at $20.00 per hour. Compensation is determined by years of relevant experience, education, skills, and internal pay equity. CMHA also considers benefits and paid time off as part of the overall compensation package.

Benefits

• Medical, Dental, and Vision Insurance packages.
• 403(b)-retirement savings plan with CMHA matching after 1 year of service.
• 11 observed holidays.
• 3 wellbeing days off on a Friday throughout the year to extend a long weekend.
• 2 CMHA/Personal days to use throughout the calendar year.
• Up to 24 days of PTO that increases with years of service.
• Paid agency closure between Christmas and New Year’s (except 24/7 programs) *must be approved annually.
• Company-paid Life Insurance and Long-Term Disability.
• Comprehensive Employee Assistance Program (EAP) offering counseling, coaching, and wellness resources for staff and household members.
• Higher education tuition discounts at participating schools through academic partnerships.
• Free ongoing professional development opportunities and access to Continuing Education Units (CEUs), including training in Evidence-Based Practices (e.g., EMDR, DBT, CBT).
• Employee discounts for shopping, the New Britain YMCA, travel, and entertainment.
• Free employee subscriptions to the Calm app.
• Annual Company Picnic.
• CMHA-sponsored Loan Reimbursement Program and Scholarship Program.
• Free Student Loan Wellness for eligible employees and family members, including:
  • Student loan consolidation and refinancing.
  • Loan payoff projection dashboard.
  • Coaching and support via chat, email, and phone.
  • College cost calculator and financial planning.
• 3 NHSC-approved sites for federal student loan repayment.
• Public Service Loan Forgiveness (PSLF) Enhancement for eligible employees, including:
  • Automated PSLF form management for past and present employers.
  • Automated reminders for annual PSLF recertifications.
  • Resources and ongoing communications to simplify PSLF.
  • Opportunity to receive the national average of $72,000.00 in forgiveness.