Lead Care Manager Supervisor - Community Supports

About the role

Sycamores provides a spectrum of equitable mental health services, housing support services, and coordinated care management through various programs to multicultural populations of all acuities. The agency focuses primarily on providing care to low-income, high-needs, at-risk children, youth, families, and adults.

With support of the Director of Managed Care Programs, this supervisory role oversees the day-to-day administration of programming activities and provides direct supervision to a team of Lead Care Managers (LCM). The Lead Care Manager (LCM) Supervisor is responsible for working directly with staff in the implementation of program practices that are consistent with organizational policies, managed care contracts, and the agency’s treatment philosophy. The role requires knowledge of policies, procedures, and regulations concerning care, as well as supervisory techniques, personnel policies, and procedures. The LCM Supervisor will also be available to perform direct service tasks according to departmental needs.

Responsibilities

• Oversee day-to-day administration of programming activities.
• Provide direct supervision to a team of Lead Care Managers (LCM).
• Implement program practices consistent with organizational policies, managed care contracts, and the agency’s treatment philosophy.
• Apply knowledge of policies, procedures, and regulations concerning care to specific situations.
• Perform direct service tasks as needed by the department.
• Maintain records and prepare reports.
• Evaluate and manage emergencies and crisis situations.
• Recognize emotional and behavioral problems.
• Instruct, direct, and evaluate employees using training and supervisory techniques.
• Participate in in-service training courses and complete required coursework satisfactorily.

Requirements

• Bachelor’s degree in a related field.
• Minimum of 2 years prior supervisory experience in a related field; experience leading projects (team lead) may also qualify.
• Supervised experience working with populations of focus: child, youth, and adults experiencing homelessness, at-risk or frequent utilization of hospitals and emergency rooms, serious mental health and/or substance use, children involved in child welfare, and/or birth equity (pregnant and postpartum individuals).
• Knowledge and experience working in the framework of a Whole Person Care approach, including integration of physical health, mental health, and substance use.
• Maintain all required licenses and certifications.
• Valid California Driver License and a driving record acceptable to the Agency’s insurance carrier.
• Personal, reliable vehicle for travel to various client locations.
• Proof of auto insurance meeting minimum coverage requirements.
• Ability to operate a motor vehicle.
• All candidates must satisfy a pre-employment background check, drug, and health screen.

Skills

• Ability to evaluate and react appropriately to crisis situations.
• Considerable knowledge of departmental and/or facility standard operating procedures.
• Considerable knowledge of group dynamics and sensitivity to individual members of the group.
• Considerable knowledge of behavior patterns impacting health and wellness.
• Knowledge of employee policies and procedures.

Pay

Starting pay range: $29 - $33 per hour (based on previous work experience and educational background).