Community Manager

About the Role

At Hawthorne Residential Partners, we’re looking for passionate, hardworking, and caring individuals ready to make a meaningful impact at our award-winning apartment communities. As one of the top 50 largest multifamily management companies in the country—proudly rooted in the Southeast—we lead with heart and operate with purpose. Our Live It culture reflects our commitment to service, connection, and exceeding expectations. As a Community Manager, you lead the way—serving as the team’s coach, Live It! culture ambassador, and business strategist. You’ll oversee all aspects of community operations, including financial performance, leasing success, vendor partnerships, and resident satisfaction.

Responsibilities

• Financial & Administrative Oversight
  • Manage budgets, rent collection, and community financial reporting
  • Oversee move-outs, deposit accounting, and delinquency tracking
  • Maintain accurate records using platforms like YARDI and Knock
  • Ensure compliance with company policies and legal standards
• Property Performance & Operational Excellence
  • Conduct regular inspections to maintain curb appeal and quality
  • Drive leasing, renewals, and pricing strategies to meet occupancy goals
  • Partner with maintenance on work orders and preventative care
  • Oversee vendor services and ensure quality, safety, and timeliness
• Team & Community Leadership
  • Build a strong, positive team culture across office and maintenance
  • Hire, train, and coach team members to meet performance goals
  • Host weekly team meetings to align on goals and celebrate wins
  • Lead with empathy while upholding accountability and standards
• Resident Experience & Engagement
  • Address escalated resident concerns with professionalism and care
  • Plan and lead engaging resident events to boost satisfaction
  • Monitor and respond to online reviews to manage reputation
  • Maintain communication with leadership and ownership groups
• Leasing & Occupancy
  • Support leasing efforts by conducting tours, responding to leads, and guiding prospects through the leasing process
  • Identify prospect needs, showcase available homes, and invite them to join the community
  • Ensure lease applications, renewals, and related documents are completed accurately and on time
  • Meet occupancy goals through strong leasing performance and resident retention
  • Create and manage content for the community’s social media platforms, highlighting resident events and promoting engagement
  • Maintain a clean, welcoming environment by ensuring the office, amenities, and common areas are immaculately presented

Requirements

• High School or GED equivalent
• Two years of property management experience, including Leasing Consultant and Assistant Community Manager experience
• Six months of community manager experience in multi-family (highly preferred)
• Experience with YARDI, Knock, and Microsoft (highly preferred)
• Valid Driver’s License
• CAM, CAPS, Real Estate license, and/or Property Management License (preferred)

Skills

• Effective Communication: Ability to align your team, build trust, and drive team performance while working with vendors, prospects, clients, and other teams effectively
• Financial Understanding: Ability to interpret financial reports and make informed decisions while considering budget constraints
• Conflict Resolution: Resolve residential conflicts and disputes with confidence and professionalism
• People Service & Customer-Focused: Daily commitment to providing excellent service by embracing our Live It culture of kindness, community, and connection
• Servant Leadership: Provide training and development opportunities for team members to succeed in their roles and advance their careers
• Positive Attitude: Enthusiastic, passionate, and driven within day-to-day operations

Schedule

Our leasing office is open Monday–Friday, 9:00 AM–6:00 PM, and Saturdays, 10:00 AM–4:00 PM. One weekday off is provided each week to maintain a 40-hour schedule. Evening and weekend availability may be required for resident events or based on the unique needs of the community.

Benefits

• Community Manager-Specific Benefits:
  • Eligible for monthly leasing and renewal commissions and quarterly performance bonuses, in addition to salary
• Professional Benefits:
  • Career Path Program: Opportunity to grow from Community Manager to Regional Manager
  • Learning and Development team committed to your career growth
• Personal Benefits:
  • Free Dental Insurance
  • Comprehensive and Affordable Medical and Vision Coverage
  • Health and Wellness Incentives
  • 401k Retirement Match Program
  • Paid time off, including your birthday
  • Paid sick time off
  • Pet Insurance Plans
  • Paid Maternity, Paternity, and Adoption Leave
  • Telehealth – Access to Doctors 24/7/365
  • Company Paid Life Insurance
  • Retirement Planning