Community Manager

About the role

The Community Manager assists the Community Director with the overall operation of the property to ensure customer satisfaction. This position interacts with internal and external customers including residents, vendors, board members, committee members, and Hunt employees. This role also handles site-level leadership, rent collection, resident delinquencies, evictions, invoice processing, legal notices, and pre-close and close-out accounting processes.

Responsibilities

• Directly supervises Community Supervisors, Leasing Specialists, and Resident Service Specialists.
• Participates in the hiring, training, performance management, and termination of Community Supervisors, Leasing Specialists, and Resident Service Specialists.
• Monitors all accounts receivable, including collecting and posting rent, and maintaining a balanced, accurate rent roll.
• Collects delinquent account balances from previous residents.
• Accurately and timely completes daily, weekly, and monthly financial and leasing reports, including month-end pre-close, closeout, market surveys, and lease expiration matrix.
• Generates various reports as required.
• Audits records and files to identify dates requiring administrative action, such as lease expiration dates, delinquent accounts, and unlawful detainers.
• Processes evictions, including all necessary paperwork, serving notices, and attending court hearings.
• Leases units as needed and ensures execution of leases and proper completion of lease files.
• Sends out lease expiration letters and processes lease renewals.
• Shops competitive properties.
• Enters, processes, and receives vendor payables; scans all invoices to the AP department for processing payments.
• Ensures unsafe conditions are corrected in a timely manner.
• Processes move-ins, move-outs, and lease renewals.
• Assists Community Director with site-level leadership, including staff performance and resident relations.
• Assists with resident retention, which may involve planning and organizing social events at the property.
• Assumes responsibility for the operations of the property in the absence of the Community Director.
• Ensures compliance with company policies and procedures.
• Performs physical inspections of the property and verifies the condition of vacant units and community appearance and safety.
• Coordinates with maintenance and make-ready staff to ensure timely reconditioning of units after move-out.
• Performs 21-day pre-inspections and move-in/out inspections with residents, as requested.
• Assists in weekly, monthly, quarterly reports, and executive summaries.
• Creates purchase orders for office expenses and may create, process, and invoice residents for monthly utilities.
• Requires driving for the Company using either a Company vehicle or a personal/rental vehicle to conduct business more than 50% of the time.

Requirements

• High School Diploma or GED (or equivalent) required.
• Bachelor's Degree in Business Administration, Property Management, or other related discipline preferred.
• 2 years of previous property leasing experience or applicable skills required.
• 1-3 years of previous experience managing others required.
• Previous experience with YARDI preferred.
• Strong computer skills with MS Office Suite (Word, Excel, PowerPoint, and Outlook).
• Strong verbal and written communication skills.
• Ability to work effectively with employees at all levels of the organization, as well as with the military community and military command.
• Reliable, self-motivated team player with strong attention to detail, communication, client management, and business literacy skills.
• Demonstrates discretion and maintains a professional attitude and appearance.
• Effectively envisions, develops, and implements new strategies to address competitive, complex business issues.
• Takes initiative to identify and anticipate client needs and makes recommendations for implementation.
• Requires daily use of technology platforms.
• Basic understanding of safety practices.
• Valid Driver's License required.
• Accredited Residential Manager (ARM) preferred.
• Certified Apartment Manager (CAM)-NAAHQ preferred.
• Certified Professional of Occupancy (CPO) preferred.

Pay

The hiring range for this position is generally between $66,930 - $85,675, exclusive of fringe benefits or potential bonuses. This position is also eligible for a performance bonus. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and experience.

Benefits

A comprehensive benefits package is offered, including:

• Paid time off
• Medical, dental, life, and disability insurance
• HSA/FSA accounts
• Retirement plans
• Rewards programs