Lead Application Engineer - EPIC Hospital Billing (REMOTE)

Job Overview

This position performs high level technical systems analysis and programming in one or more specialized phases of applications. It also manages the application portion of projects from concept to completion.

Job Responsibilities

• Supports departmental and organizational processes including customer support and problem resolution in a timely manner to ensure maximum system availability.
• Provides appropriate escalation of critical issues as necessary.
• Performs high quality definition, analysis, design, programming functions and documentation for assigned projects and requests.
• Records, tracks, and documents the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Ensures that project solutions - designs, request for proposal, system acquisition, and modification, etc. - meet the goals and objectives of the requesting department.
• Attends technical/professional training courses - seminar or self-study - for career development and job responsibility performance.

Scope

• Defines and understands specifications.
• Prepares request for proposals.
• Participates in system acquisition process and implementation.
• Serves as an example and facilitator to other team members.

On-call Rotation

• Expected in this position, per the Information Systems On-Call policy

Working Conditions

• Climbing - Rarely
• Concentrating - Frequently
• Continous Learning - Consistently
• Conversations - Consistently
• Interpersonal Communication - Frequently
• Kneeling - Rarely
• Lifting
• Lifting 50+ Lbs - Rarely
• Lifting 11-50 Lbs - Occasionally
• Pulling - Rarely
• Pushing - Rarely
• Reaching - Rarely
• Reading - Frequently
• Sitting - Frequently
• Standing - Occasionally
• Straightening - Rarely
• Walking - Frequently
• Color Vision - Rarely
• Thinking/Reasoning - Consistently
• Using Hands - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Excel: Always recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service
• Respect: Always recognize and respect cultural and spiritual differences and honor individual preferences. Respect everyone’s opinion and contribution, regardless of title/role. Speak positively about my team members and other departments in front of patients and guests. Value: Always value the time of others by striving to be on time, prepared and actively participating. Pick up trash, ensuring the physical environment is clean and safe. Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste. Engage: Always acknowledge wins and frequently thank team members and others for contributions. Show courtesy and compassion with customers, team members and the community