Lead - Admissions Services

Responsibilities

• Serves as a working operations lead for staff.
• Acts as a resource for information regarding ADT system, Medicaid, self-pay accounts, and Insurance benefits.
• Serves as a liaison between the Patient Access representatives, Supervisors and Directors.
• Serves as a subject matter expert with the patient access processes in the ADT system and any other systems utilized by Patient Access personnel.
• Participates in identifying needs for process improvements and creating/enhancing processes in the revenue cycle.
• Maintains ongoing department training program in conjunction with Patient Access Supervisor and trainers.

Requirements

• Oversees the shift-to-shift responsibilities of the registration staff.
• Prepares the Department schedule, accepts sick calls as needed and modifies the schedule accordingly.
• Serves as a resource for employees in regards to all pertinent software applications.
• Covers any areas in the Admitting Department to assure throughput by completing the necessary tasks.
• Completes reports as assigned.
• Assists with the training of department employees, collaborates with the Market trainers to assure ongoing training within the department.
• Performs registrations in order to stay current on system requirements and ease of use.
• Stays current with knowledge for HIPAA, Federal regulations, state regulations, hospital policy and reimbursement criteria.
• Attends departmental meetings in order to enhance communications within departments.
• Attends payer in-services (as assigned) and departmental meetings in order to enhance communications and public relation skills.
• Participates in process improvement activities.

Qualifications

• High School Diploma or GED Required.
• Associates in related healthcare field Preferred.
• 2 years registration/financial counseling/patient account collections or equivalent with an emphasis on customer service.
• 3 years healthcare or hospital registration experience or patient financial counseling Preferred.