Enrollment Lead

Who are we and why should you join us?

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.

As the Enrollment Lead at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand.

What are we looking for?

The Enrollment Lead is responsible for overseeing and executing payer enrollment activities for providers across our national behavioral health network. This role serves as a subject-matter expert in payer enrollment requirements and processes, while also providing day-to-day execution, quality oversight, and workflow coordination for enrollment specialists or contractors.

What will you do?

• Enrollment Operations & Execution Lead:
  • end-to-end payer enrollment and revalidation activities for behavioral health providers across commercial, Medicare, and Medicaid plans
  • Ensure accurate and timely submission of initial enrollments, re-credentialing, and demographic updates
  • Monitor enrollment timelines, identify risks or delays, and implement corrective actions to meet operational SLAs
  • Serve as an escalation point for complex or stalled enrollment cases
• Team Leadership & Quality Oversight:
  • Provide day-to-day guidance, training, and support to enrollment specialists and/or contractors
  • Review enrollment submissions for accuracy, completeness, and compliance with payer and regulatory requirements
  • Develop and maintain standardized workflows, checklists, and best practices
  • Support onboarding and ongoing performance management of enrollment contractors
• Payer & Stakeholder Collaboration:
  • Act as a primary point of contact with payer enrollment departments and credentialing vendors
  • Build and maintain strong payer relationships to resolve issues and improve turnaround times
  • Partner with internal teams including Credentialing, Provider Operations, Compliance, and Revenue Cycle to align enrollment activities with organizational goals

What will you NOT do?

• Worry about "runway", "cash left", or "how much time we have until the next round"
• Be confined to your "job"
• Be bogged down by office politics, ego, or bad attitude
• Get yourself burned out

Requirements

• 3+ years of experience in provider credentialing and payer enrollment, preferably in behavioral health or healthcare services
• Demonstrated expertise in commercial, Medicare, and Medicaid enrollment processes
• Strong knowledge of CAQH, NPI, PECOS, and payer enrollment portals
• Excellent organizational, problem-solving, and communication skills
• Payer relations and escalation management
• Process improvement and documentation

Preferred Experience

• Working in a national or multi-state provider organization
• Familiarity with NCQA standards and delegated credentialing environments
• Experience partnering with revenue cycle or billing teams

Benefits

• Remote work with regular in-person bonding experiences sponsored by the company
• Competitive compensation
• Holistic perks program (including free therapy, employee wellness, and more)
• Excellent health, dental, and vision coverage
• 401k benefits with employer matching contribution
• The chance to build something that changes lives – and that people love
• Any piece of hardware or software that will make you happy and productive
• An awesome community of co-workers

Base Salary Range

$60,000 - $80,000

Notice To Candidates

BetterHelp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – please know that we have no affiliation or connection to these situations. We only post open roles on our career page (betterhelp.com/careers) or reputable job boards like our official LinkedIn or Indeed pages, and all official BetterHelp recruitment emails will come from the domain @betterhelp.com. Our commitment is to ensure a safe and transparent hiring experience for all candidates. We will never ask you for money, gift cards, or any form of payment during our hiring process, and we will never send money or checks to candidates. If you experience this, it is a scam.