Lead Administrator

About the role

As a Lead Administrator in the Lindon, UT area, you will receive calls made to the Sales phone queue and route them to the appropriate department if not sales-related or to a Merchant Sales Representative (MSR) as needed. You will also track leads that come into the Sales phone queue via a Google doc to ensure equal distribution among MSRs.

Responsibilities

• Receive inbound calls, qualify sales opportunities, and assign them to Sales.
• Route incoming calls to the appropriate department if not related to a new account set-up or existing merchant hardware sale. If the call is sales-related, route it to the appropriate MSR.
• Process and create new Lead records in SalesForce and follow assignment instructions.
• Maintain regular attendance and comply with the assigned schedule.
• Additional duties may be assigned by the supervisor.

Requirements

• Ability to communicate clearly and professionally with customers over the phone.
• Ability to learn and identify products and capabilities.
• Outstanding customer service and teamwork skills.
• Ability to quickly learn and adapt to changing technology and priorities.
• 0-2 years of customer service experience.

Preferred Skills

• Ability to work under pressure in a team environment.
• Strong attention to detail and ability to focus.
• Excellent logic, reasoning, and decision-making skills.

Benefits

• A competitive salary and benefits package that recognizes your contribution.
• Opportunities to grow your skills and build your career within a global business.
• Access to learning, development, and on-the-job experiences that expand your expertise.
• A supportive, inclusive team environment where your ideas and input matter.
• Time to give back through community and charity initiatives.
• A global employee assistance program to support your wellbeing.
• Recognition through a global platform that celebrates your achievements.

For more details, visit Global Payments Benefits.