Lead System Administrator

About the role

Boardwalk is a limited partnership operating in the midstream portion of the natural gas and natural gas liquids industry, providing transportation and storage services for our customers. Our 14,000 miles of pipeline and storage assets provide diverse market connectivity to producers and end-users who need reliable sources of natural gas for power generation, home heating or petrochemical feedstocks. We have the experience, knowledge, and flexibility to design service offerings and create system enhancements tailored to our customers’ needs throughout the 13 states in which we operate. As an organization focused on sustainability, we are committed to protecting the environment while delivering this energy source. This commitment is made to our customers, employees, and the communities in which we operate. We incorporate environmental stewardship, safety, and compliance into our day-to-day operations and seek to strengthen and support the communities we serve.

We are currently looking for a Lead System Administrator for our Houston, TX office.

Position Purpose: The System Administrator provides technical leadership and hands‑on expertise across Boardwalk Pipelines’ enterprise system administration environment. This role serves as a senior escalation and technical advisory resource for complex identity, messaging, endpoint, virtualization, and cloud access challenges, while helping define, document, and reinforce technical standards, system patterns, and best practices across the System Administration team. This position restores critical senior technical depth that historically existed within the team and is essential to reducing operational risk, eliminating single points of failure, and increasing the consistency and quality of system administration outcomes. The System Administrator actively raises the effectiveness and output of the team through mentorship, architectural‑level thinking, automation, and operational guidance. Working in close partnership with the Supervisor of System Administration and under the architectural direction of the Enterprise Architect, this role translates architectural intent into practical, repeatable, and supportable operational designs without assuming people‑management responsibilities. The System Administrator supports high‑severity incident response, drives continuous improvement, and ensures the reliability, security, and scalability of Boardwalk’s hybrid infrastructure.

Required Skills

• Hands‑on experience operating as a technical lead within an enterprise system administration function
• Demonstrated ability to define, document, and mature technical standards, system patterns, and operational best practices through collaboration and mentorship, without direct people‑management responsibility or disruption to established supervisory roles.
• Proven ability to identify and diagnose cross‑service Microsoft 365 outages, including understanding service dependencies and impact patterns across messaging, identity, and security services.
• Strong experience administering Microsoft 365, including Exchange Online, OneDrive, and the Microsoft 365 service portals.
• Working awareness of sensitivity labels, service portal behavior, and dependencies between Purview, Exchange, and Defender portals.
• Deep expertise in hybrid identity platforms including Active Directory and Entra ID (Azure AD), covering directory synchronization, user and group lifecycle management, role‑based access control, administrative account protections, and Conditional Access policy strategy.
• Advanced Windows Server and Active Directory experience, including: Domain controller operations, DNS, Group Policy, DFS, and certificate service dependencies; Troubleshooting internal service interruptions; Responding to distributed or enterprise‑wide outage events
• Strong background in virtualization technologies including VMware and/or Hyper‑V, covering VM provisioning, lifecycle management, and performance considerations.
• Experience with Citrix NetScaler, including DMZ tier operation, HA pairs