Lead Administrative Support Assistant

Job Location: Christian County. Internal promotional applicants are encouraged to apply as alternate office space may be available.

About the role

The Department of Social Services partners with families and communities to protect children, rehabilitate youth and move families to self-sufficiency so that Missourians can lead safe, healthy and productive lives. The Children’s Division cares for at-risk children and families by providing family preservation and reunification services, investigating allegations of abuse and neglect, and conducting foster care and adoption case management.

Responsibilities

• Responds to inquiries either written or verbal from state officials, customers, vendors, and the public regarding agency matters; investigates and recommends appropriate action to resolve customer complaints.
• Composes or drafts correspondence involving the interpretation of agency rules, regulations, and program responsibility.
• Applies advanced knowledge of computer data systems, office equipment, software, and forms as applicable, with emphasis on data entry and Excel skills.
• Receives Bureau of Vital Records requests for processing, tracking, and distribution throughout the state.
• Serves as a Children’s Division liaison to the Bureau of Vital Records.
• Understands and adheres to agency policies, programs, and standards applicable to specific program area(s) in keeping with the agency’s mission and principles.
• Answers incoming calls for Children’s Division Central Office and provides appropriate directions to callers.
• Applies knowledge of available resources and actively researches to find answers, solutions, and ideas to support client and staff needs.
• Supports legislative and budgetary processes as applicable.
• Provides positive customer service to internal and external stakeholders.
• Manages and responds timely to incoming correspondence involving several different communication platforms (mail, in-person, phone, e-mail).
• Serves as a back-up to other administrative positions within Central Office and assists with daily office management.
• Arranges travel, lodging, meals, and provides meeting and conference support to Central team as requested.
• Monitors incoming email boxes for distribution throughout Children’s Division.
• Other duties as assigned.

Requirements

• One or more years of experience as an Administrative Support Assistant with the Missouri Uniform Classification and Pay System; and possession of a high school diploma or proof of high school equivalency.
• OR four or more years of office or related clerical experience; and possession of a high school diploma or proof of high school equivalency.

Preferred Qualifications

• Ability to type quickly and accurately
• Ability to lift up to 20 pounds
• Excellent oral, written, and interpersonal communication skills
• Excellent problem-solving and time management skills
• Advanced knowledge of computer data systems, office equipment, software, and forms as applicable

Benefits

• Defined pension plan
• Generous amounts of leave and holiday time
• Eligibility for health insurance coverage

Pay

Individuals selected for this position may receive a higher rate based on a pay differential (e.g., shift or time-of-service pay).