Lead Administrative Support Assistant

State of Missouri · Columbia, MO · 2 wk ago

AdministrativeFull-time

Job Location: Boone County

About the Role

The primary role of this position is TDM-Facilitation scheduling, with additional assigned duties. All internal promotional applicants are encouraged to apply, as alternate office space may be available. Selected individual(s) may receive a higher rate based on a pay differential (e.g., shift or time-of-service pay).

The Department of Social Services partners with families and communities to protect children, rehabilitate youth, and move families to self-sufficiency so that Missourians can lead safe, healthy, and productive lives. The Children’s Division cares for at-risk children and families by providing family preservation and reunification services, investigating allegations of abuse and neglect, and conducting foster care and adoption case management.

Responsibilities

Respond to inquiries (written or verbal) from state officials, customers, vendors, and the public regarding agency matters; investigate and recommend appropriate action to resolve customer complaints.
Compose or draft correspondence involving the interpretation of agency rules, regulations, and program responsibilities.
Apply advanced knowledge of computer data systems, office equipment, software, and forms, with emphasis on data entry and Excel skills.
Receive Bureau of Vital Records requests for processing, tracking, and distribution throughout the state; serve as a Children’s Division liaison to the Bureau of Vital Records.
Understand and adhere to agency policies, programs, and standards applicable to specific program areas in keeping with the agency’s mission and principles.
Answer incoming calls for the Children’s Division Central Office and provide appropriate directions to callers.
Apply knowledge of available resources and actively research to find answers, solutions, and ideas to support client and staff needs.
Support legislative and budgetary processes as applicable.
Provide positive customer service to internal and external stakeholders.
Manage and respond timely to incoming correspondence involving several different communication platforms (mail, in-person, phone, email).
Serve as a back-up to other administrative positions within Central Office and assist with daily office management.
Arrange travel, lodging, meals, and provide meeting and conference support to the Central team as requested.
Monitor incoming email boxes for distribution throughout the Children’s Division.
Other duties as assigned.

Requirements

One or more years of experience as an Administrative Support Assistant with the Missouri Uniform Classification and Pay System and possession of a high school diploma or proof of high school equivalency.
OR four or more years of office or related clerical experience and possession of a high school diploma or proof of high school equivalency.

Preferred Qualifications

Ability to type quickly and accurately.
Ability to lift up to 20 pounds.
Excellent oral, written, and interpersonal communication skills.
Excellent problem-solving and time management skills.
Advanced knowledge of computer data systems, office equipment, software, and forms.

Benefits

The State of Missouri offers an excellent benefits package that includes:

A defined pension plan.
Generous amounts of leave and holiday time.
Eligibility for health insurance coverage.