Lead Accounts Recievable Coordinator

About the role

This position is responsible for credit/collection responsibilities for the Accounts Receivable team. This position involves working directly with customers, resolving outstanding accounts, and ensuring timely payments while maintaining strong customer relationships.

Responsibilities

• Monitor accounts receivable and identify overdue accounts
• Contact customers with overdue accounts and attempt to collect overdue amounts
• Utilize judgement to analyze customer's ability to pay and establish a repayment plan
• Service accounts by investigating problems and working towards a solution while maintaining a positive customer service experience
• Maintain records of all contact and attempted contact with customers holding delinquent accounts
• Maintain records of any payments collected from customers
• Submit regular reports on the status of unpaid accounts and those in repayment
• Process payments (checks, credit card and ACH), and refunds
• Cultivates positive professional relationships at all levels with a diverse audience
• Communicates and collaborates effectively while striving for the highest possible outcomes for employees and the organization
• Develops and maintains strong working relationships with internal and external customers
• Provides back-up support for other positions within the Accounts Receivable team

Requirements

• High school diploma or general education degree (GED) required
• Associates Degree and/or 2 years related experience in Credit/Collections preferred
• MS Office Suite experience required, intermediate skill level preferred
• Experience with Microsoft D365 F&O preferred
• Demonstrated experience with attention to detail and excellent organization skills
• Demonstrated experience to work independently or as a team with results driven approach
• Exemplary customer service skills and communication
• Excellent interpersonal relationship building skills
• Recognized as one who is proactive in problem-solving and works towards creative solutions
• Ability to effectively present information in one-on-one and small group situations to internal/external customers
• Requires strong problem-solving ability and strong analytic skills

Physical Requirements And Work Environment

• Performs work required for this position in an office environment
• Remains sedentary for moderate to extended periods of time
• Required to use a computer monitor, keyboard, and mouse for extended periods of time
• Ability to lift up to 20 pounds on occasion

Benefits

• Medical, dental, hearing and vision insurance
• Marathon Health Clinic - a premier on-site healthcare provider at the Nottingham, PA facility offering tailored healthcare services, preventative care, and wellness programs
• Opportunity to contribute to a 401k, with a company match
• Paid vacation, holiday and sick time
• Paid Employee referral program

Schedule

Monday–Friday, approximately 40+ hours per week